Premium 5 BR Villa mit privatem Pool und Whirlpool * Im Solana Resort in der Nähe von Disney

Our goal is always to finish cleaning of the house by 4 PM at latest. But sometimes it is out of our control especially if the previous guests have left a mess and cleaning takes a little bit longer than scheduled. We want to ensure that the house is always clean for new arrivals. The pool is outdoors and is cleaned regularly and even more often upon request and needed. All issues and requests will be tackled by our local property manager if they have been reported to him, which wasn’t completely in this case!

The setting for pool heat was/is 89°F and for the spa 104°F. Due to the high outside temperatures around 100°F it feels like that the pool/spa wasn’t heated but it was. Without pool heat the temperature would have been in the mid-eighties and this is cold in comparison to the outside temperatures. So, it was just a feeling of the guests that the pool wasn’t heated but it was! Mid of May until end of July is lovebug season in Florida. At this time thousands of lovebugs are in the air and flying around. All guests are advised to keep all doors closed all times, especially the doors to the pool deck, the entrance door and the garage door, to avoid lovebugs coming into the house and avoid additional cleanings. Even though if the pool area is screened the screen is not so close to hinder the lovebugs entering the pool area and the house if the patio door is not closed by the guests! And at the end, we offer all our guests the service to get in touch with our local property manager (daily in the resort) to ask for assistance and support, but the guests haven’t done so.

We have replaced linens, sheets and towels during our last stay end of January 2023! The quality we pick for the replacement is always a good one, quite better than standard. Unfortunately, even the best and highest quality looks bad if it will be treated with chlorine and/or bleach or items of different colors will be washed together in the same cycle after the first use. This happens unfortunately often. The issue with the jets is related to a required replacement of the pool filter cartridge. Our property manager ordered a new cartridge as soon as he was notified by our guests. The cartridge was installed right after delivery which was a little delayed due to the well known issues with the related supply chain.

I personally have checked the lock after the notification by the guest and it worked well. Nothing to be fixed! It looks like that it was less an issue of the lock than more an issue of operation. Due to the high cleaning fees for grills, we don’t provide a private grill at the house according to our VRBO listing to our guests, so I can’t complain about an issue which won’t be provided according to the listing. Beside the grills at the BBQ area located at the clubhouse, we support all our guests in renting a grill from one of the several local vendors on their own expenses if they asked for.

Please let me add some commends to this review: We always request our guests to keep all doors and windows closed whenever possible. It is matter of fact that one of our (previous) guests haven't closed the doors properly during their stay. Roaches are very fast in the house and hard to get out. During our last stays in September and December 2017 we haven't be faced with this issue. After notification by the guests our property manager has acted fast by arranging a deep treatment against the roaches just 20 minutes after notification as mentioned in the review. A daily check on the effectiveness has been performed for a complete week to ensure that the issue was solved. In addition our property manager has offered the guests a cancellation of their rental with total refund and they decided to stay. Our house is indicated as a self-catering unit within the HomeAway listing. Therefrom we provide a welcome package including an initial setup of toilet paper, cleaning supplies and detergents to all of our guests upon arrival. To keep the rental rates low all further items in addition to the welcome package have to be purchased by the guests on their own expense as mentioned in the listing.

We replace linens, sheets and towels when ever needed, at least once a year. The quality we pick for the replacement is always a good one, quite better than standard. Unfortunately, even the best and highest quality looks bad if it will be treated with chlorine and/or bleach or items of different colors will be washed together in the same cycle after the first use. This happens unfortunately often. By observation such issues we offer to all of our guests the service to replace items during the stay which are damaged, odd or stained by or local manager since he has always replacement items in stock. The guests just have to inform him by phone. A notification about an issue via a review will always take us the chance to rectify an issue during the stay, it would be just good for the next guests.