Vermieter-Kommentar: It is disappointing that this party who left our home in a very poor condition when they departed have now sought to leave a poor review. This may have something to do with the fact that I have given them a bad review with VRBO/Homeaway and was forced to charge them the full security deposit to cover the breakages and substantial additional cleaning required to return our home to its usual pristine condition. We strongly refute their comments and would not recommend that any other owners accept this group as future guests. Our home is always very professionally cleaned and prepared for our guests . Our agents complete a detailed checklist prior to an arrival and ensure everything is in good working order and clean and tidy. This includes sending us digital photos as part of their report.We work very hard to ensure that the house is well maintained and cared for. This at the end of the day is our family vacation home in Florida and is much cherished. I would refer prospective guests to our numerous five star reviews which give a rather more accurate reflection. When this party departed they left behind them a broken air hockey/table tennis table (less than 12 months old)and a damaged pack and play unit which had been hidden behind the sofa in the games room. The bedlinen was soiled (I have been sent the photos) and a number of towels so badly marked that they had to be thrown away. We had substantial additional laundry charges to cover and new linen had to be purchased.The bins were full of unbagged food and nappies in the 90 degree heat (despite clear instructions to bag everything properly) and there was so much trash that it was overflowing and attracting flies and the local wildlife.This was despite a county trash collection halfway through the stay.We were sent the photos and we have have never seen so much trash after a stay. The bins had to be pressure washed and bleach cleaned. There is full photographic evidence of the damage done and this group simply did not look after our home as they should have done. With regards to booking , US guests simply need to use the VRBO/Homeaway.com website which quotes in dollars.UK owners can use the UK site which quotes in UK pounds and European guests are quoted in euros. We have instant booking enabled on all sites. The VRBO/Homeaway customer teams are very helpful if there are any queries.Homeowners have no access to the payment systems for the security of guests who are booking.