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Ferienwohnung

Schöne Ocean Front Condo mit herrlicher Aussicht

Fotogalerie von Schöne Ocean Front Condo mit herrlicher Aussicht

Ein Balkon mit zwei grünen Adirondack-Stühlen, der auf einen Strand mit Dünen und dem Meer hinausblickt.
Ein großes Resort mit mehreren Balkonen, einem zentralen Pool und einer umlaufenden Rasenfläche.
Ein Wohnzimmer mit Glastisch, beigen Sofas, Deckenventilator und Fernseher an der Wand.
Ein Wohnzimmer mit einem Ecksofa, einem Glastisch, einem Deckenventilator und Blick auf die Küche durch einen offenen Durchgang.
Ein Essbereich mit Holztisch und -stühlen, eine Küche mit weißen Schränken und ein Flur, der zu anderen Räumen führt.

Bewertungen

8,8 von 10.
Hervorragend

Highlights

  • Am Strand gelegen
    Eine der wenigen Unterkünfte in der Gegend, die am Strand liegen: Freu dich auf Sand und Meer so gut wie vor der Haustür.
  • Zentrale Lage
    Bei dieser günstigen Lage bist du nie weit von dort entfernt, wo du sein solltest.
  • Entdecke Sehenswürdigkeiten in der Nähe
    In der Nähe von: Butler Beach
3 Schlafzimmer2 BadezimmerPlatz für 6 Gäste

Beliebte Annehmlichkeiten

  • Am Strand
  • Beheizter Pool
  • Whirlpool vor Ort
  • Parkplätze auf dem Gelände verfügbar
  • Küche
  • Waschmaschine und Trockner

Lerne die Gegend kennen

Auf Karte anzeigen
St Augustine, FL
  • Place, Butler Beach
    ‪13 Gehminuten‬
  • Place, St. Augustine Beach
    ‪3 Autominuten‬
  • Place, St. George Street
    ‪17 Autominuten‬
  • Airport, St. Augustine, FL (UST-Northeast Florida Regional)
    ‪27 Autominuten‬

Zimmer und Betten

3 Schlafzimmer (Platz für 6 Personen)

Schlafzimmer 1

1 King-Bett

Schlafzimmer 2

1 Queen-Bett

Schlafzimmer 3

2 Einzelbetten

2 Badezimmer

Badezimmer 1

Toilette · Nur Dusche

Badezimmer 2

Badewanne oder Dusche · Toilette

Weitere Räumlichkeiten

Küche
Balkon
Garten
Essbereich

Mehr zu dieser Unterkunft

Schöne Ocean Front Condo mit herrlicher Aussicht

Spektakuläre Ausblicke und schöne Sonnenaufgänge definieren diese neu renovierte vierte Etage am Meer Einheit. Das Familienzimmer hat eine riesige Sektion und großen TV-TV für die Familie Zeit und die Küche enthält alles, was Sie brauchen, um sich zu Hause!

Die Master Suite verfügt über ein bequemes Kingsize-Bett und eine begehbare Dusche. Das zweite Schlafzimmer verfügt über ein Doppelbett und ein Futon (wenn man den zusätzlichen Schlafplatz braucht). Das dritte Schlafzimmer der Krähe hat zwei Einzelbetten. Jedes Schlafzimmer verfügt über einen Flachbild-LCD-TV mit DVD-Playern.

Für längere Aufenthalte ist die Wohnung mit einer vollen Größe Frontlader-Waschmaschine und Trockner ausgestattet. Entspannen Sie sich auf der Ozeanfront Balkon, Hangout und genießen Sie die atemberaubende Aussicht. Sie müssen nicht einmal zum Strand gehen!

Gib zur Preisangabe die Daten an

Ähnliche Unterkünfte

Wohnbereich
CRC 2412 - Ocean View Condo Perfect for the Entire Family
Butler Beach
  • Blick auf den Ozean
  • Pool
  • Whirlpool
  • Küche
9.6 von 10, Außergewöhnlich, (32 Bewertungen)
CRC 2412 - Ocean View Condo Perfect for the Entire Family

Hausordnung

Check-in ab 16:00 Uhr
Mindestalter für die Miete: 25 Jahre
Check-out vor 10:00 Uhr
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Kinder

Kinder (0–17 Jahre) erlaubt
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Veranstaltungen

Veranstaltungen sind nicht gestattet
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Haustiere

Keine Haustiere erlaubt
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Rauchen

Rauchen ist nicht gestattet

Wichtige Informationen

Wissenswertes

Unterkunftsnummer 4644886
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.
Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Der Gastgeber hat nicht angegeben, ob es in der Unterkunft einen Kohlenmonoxidmelder gibt; wir empfehlen, einen tragbaren CO-Melder mitzubringen.
Der Gastgeber hat nicht angegeben, ob es in der Unterkunft einen Rauchmelder gibt.
Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.

Zur Gegend

St. Augustine

Diese Wohnung befindet sich am Strand und liegt in der Gegend Butler Beach, einem Stadtviertel von St. Augustine. St. George Street und St. Augustine Premium Outlets (Outlet Center) sind einen Ausflug wert, wenn du Lust auf Shoppen hast. Wer lieber die Natur der Region bewundern möchte, sollte Folgendes besuchen: St. Augustine Beach und Anastasia State Park. Du bist mit Kindern unterwegs? Dann ist ein Besuch dieser beiden Attraktionen vielleicht genau das Richtige für dich: Minigolf Fiesta Falls und Flagler College Tennis Center. Beim Jetskifahren und beim Tauchen kannst du die umliegende Wasserwelt erkunden oder aber du stürzt dich beim Radfahren und bei einer Öko-Tour ganz in der Nähe in ein Abenteuer mit festem Boden unter den Füßen.
Karte
St Augustine, FL

In der Umgebung

  • Butler Beach - 13 Gehminuten - 1.2 km
  • St. Augustine Beach - 3 Autominuten - 2.4 km
  • St. George Street - 17 Autominuten - 13.5 km
  • Flagler College - 18 Autominuten - 13.9 km
  • Castillo de San Marcos National Monument - 18 Autominuten - 13.9 km

Fortbewegung vor Ort

  • Flughafen Northeast Florida Regional (UST) – 33 Fahrminuten

Restaurants

  • ‪Crabby's Beachside - ‬6 Autominuten
  • ‪Dunkin' - ‬15 Autominuten
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬15 Autominuten
  • ‪Salt Life Food Shack - ‬6 Autominuten
  • ‪Starbucks - ‬3 Autominuten

Häufig gestellte Fragen

Hat Schöne Ocean Front Condo mit herrlicher Aussicht einen Pool?

Ja, diese Unterkunft verfügt über einen Innenpool. Zum Poolangebot gehört ein beheizter Pool.

Ist Schöne Ocean Front Condo mit herrlicher Aussicht haustierfreundlich?

Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.

Wie viel kostet das Parken bei Schöne Ocean Front Condo mit herrlicher Aussicht?

Auf dem Gelände der Unterkunft stehen Parkplätze zur Verfügung.

Wann ist der Check-in bei Schöne Ocean Front Condo mit herrlicher Aussicht?

Check-in ab: 16:00 Uhr.

Wann ist der Check-out bei Schöne Ocean Front Condo mit herrlicher Aussicht?

Check-out ist um 10:00 Uhr.

Wo befindet sich Schöne Ocean Front Condo mit herrlicher Aussicht?

Diese Ferienwohnung liegt am Strand und ist dank der hervorragenden Lage (Butler Beach) nur 2 km entfernt von: Butler Beach und St. Augustine Beach. Ebenfalls nur bis zu 3 km entfernt: Butler Beach State Park und Matanzas River.

Bewertungen

8,8

Hervorragend

Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
Mehr erfahrenWird in einem neuen Fenster geöffnet
36 von insgesamt 63 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
16 von insgesamt 63 Gästebewertungen haben eine Bewertung von 8 - Gut
9 von insgesamt 63 Gästebewertungen haben eine Bewertung von 6 - Okay
0 von insgesamt 63 Gästebewertungen haben eine Bewertung von 4 - Schlecht
2 von insgesamt 63 Gästebewertungen haben eine Bewertung von 2 - Ungenügend

8,6/10

Sauberkeit

9,2/10

Check-in

9,0/10

Kommunikation

10/10

Lage

9,0/10

Genauigkeit des Onlineauftritts

Bewertungen

Verifizierte Bewertung

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Great Stay!

The location is fantastic, close to plenty of wonderful restaurants and a short drive into downtown Saint Augustine. The condo was quiet, clean, and had a terrific view of the ocean.
Aufenthalt von 7 Nächten im Juni 2024
Verifizierte Bewertung

10/10 – Hervorragend

Michael M.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Spring Break 2024

Great location. Easy to the beach.
Aufenthalt von 7 Nächten im März 2024
Bewertung von einer Partner-Website

8/10 – Gut

A guest from Jacksonville, FL

Another good year

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Comfortable and convenient for multi family get togethers.
Antwort von VrboOwner am 22. Juli 2025
So happy to hear that you enjoyed your stay and we look forward to seeing you on your next trip to St Augustine! -Colony Reef Club Team
Verifizierte Bewertung

10/10 – Hervorragend

Karen B.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Amazing views!

Perfect location! Everything was so clean and comfortable. Enjoyed every minute of our time there! Will be back.
Aufenthalt von 3 Nächten im März 2023
Verifizierte Bewertung

8/10 – Gut

Verifizierter Reisender

Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit

Great Views

Great views, great location, amenities were good, bathrooms need updating
Aufenthalt von 3 Nächten im April 2022
Antwort von VrboOwner am 24. Mai 2022
Hello, We are glad you enjoyed your stay! We will pass on your note regarding the bathrooms to the owner! Colony Reef Club Reservation Team
Verifizierte Bewertung

10/10 – Hervorragend

Angela V.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Perfect Location

Location was wonderful. Close to everything but away from all the action. Delightful grounds and a gorgeous beach! Truly enjoyed the view from the balcony each morning and evening and being serenaded by the resident mockingbird. Condo had all the basic things we needed and was clean and comfortable to be in. I would definitely stay here again and recommend to others.
Aufenthalt von 5 Nächten im April 2025
Antwort von VrboOwner am 5. Mai 2025
Hi Angela, Thanks for the five star review! The view is really what sells our guests with condo 1401. We look forward to welcoming you back! Thanks, Natalie D.
Bewertung von einer Partner-Website

10/10 – Hervorragend

Monecca B.

Great Place

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful place
Antwort von VrboOwner am 1. Juli 2022
Monecca, We are so glad you enjoyed your stay! Colony Reef Club Reservation Team
Verifizierte Bewertung

10/10 – Hervorragend

William C.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Great views, hot tub, pool and beach!

Loved the views from the balcony to the ocean. Clean and current furnishings Made good use of the large pool and hot tub. Facilities management took care of an issue promptly and professionally. Bit chilly but no fault but Mother Nature’s
Aufenthalt von 7 Nächten im Februar 2025
Antwort von VrboOwner am 10. März 2025
Thanks William for staying with us and being flexible while we handled the action items in the condo. We look forward to having your family back and with some warmer weather! Thanks, Natalie D.
Verifizierte Bewertung

10/10 – Hervorragend

Deborah H.

Perfect Vacation spot

We had a wonderful time in your beautiful ocean front property! The condo had everything we needed for our 8 day stay. The view from the balcony is gorgeous and the unit is convenient to everything including historic St. Augustine. Our only suggestion would be to provide more towels. We absolutely loved our stay and hope to he back again soon.
Aufenthalt von 8 Nächten im April 2019
Antwort von VrboOwner am 1. Apr. 2020
Good morning Deborah, We are thrilled you enjoyed your stay with us! We have a standard number of towels we provide for the condos so they don't end up on the beach, however whenever you stay with us, if you ever need additional towels just stop by the office and we will be happy to give you an additional supply to cover your stay. We look forward to seeing you soon! Lorri
Bewertung von einer Partner-Website

10/10 – Hervorragend

Karen D.

60th birthday celebration weekend

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved our visit! Simple check in, great condo, gorgeous area. Definitely coming back!
Antwort von VrboOwner am 15. Juni 2022
Karen, We are so glad you enjoyed your stay! See you next time! Colony Reef Club Reservation Team
Bewertung von einer Partner-Website

8/10 – Gut

Gerald C.

This is the view to wale up too.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice
Antwort von VrboOwner am 26. Mai 2022
Gerald, We are so glad you are enjoying the condo! That 4th floor view is hard to beat! Colony Reef Club Reservation Team
Bewertung von einer Partner-Website

10/10 – Hervorragend

Dianne R.

Great Place!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: All went well here. Colony Reef is our "go to" place. Celebrated a 60th Birthday and will hope to go back next year.
Antwort von VrboOwner am 15. Juni 2022
Dianne, We are so glad we are your go to place! See you next time! Colony Reef Club Reservation Team
Bewertung von einer Partner-Website

10/10 – Hervorragend

Martha C.

Great Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We could not believe how quiet everything was around us. Very peaceful and beautiful. The condo was furnished very tastefully and was very clean. Great time.
Bewertung von einer Partner-Website

8/10 – Gut

Gerald C.

2 months is not enough

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very peaceful and wonderful viewThe main bed not so great furniture was comfortable and well placed.If you a tv watcher good luck Sling onlyNot easy to use or watch.
Antwort von VrboOwner am 30. Mai 2022
Gerald, We're so glad you enjoyed your stay! Colony Reef Club Reservation Team
Bewertung von einer Partner-Website

8/10 – Gut

TERRY S.

Need a New Recliner

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Many rules posted! warning you will be fined. Recliner has holes in the leather. Elevator broken, i would fine them $100.00
Antwort von VrboOwner am 23. Mai 2022
Hi Terry, Yes, we have rules posted which is very typical of any vacation property. The owner is in the process of replacing the recliner and the elevator is not broken, it needed to be reset, which was taken care of immediately. It's on rare occasion anyone is fined because we have such great guests like yourself! Thanks, Natalie D. Rental Manager
Bewertung von einer Partner-Website

6/10 – Okay

Art W.

Outdated condos

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The location is great! Thank staff was friendly, informative and helpfulWith an out meeds. Rooms need updating. Beds are horrible and the a/c smells moldy. The floors in the room were Sandy and the back patio door will break your toes if your not careful.
Verifizierte Bewertung

8/10 – Gut

May Kia T.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Beautiful view

The best thing about this condo is the patio size and view. From beautiful sunrise to stormy evenings, we were able to enjoy it all from the covered patio. The condo itself was the perfect size for the 6 people in our group with plenty of room to relax. I couldn’t give it five stars because the beds were a little beat up and uncomfortable and the third bunk room was next to the AC unit and very noisy. There was also an unpleasant musty smell coming from the vents. It improved slightly after we changed the AC filter, but could be bothersome for individuals who are sensitive to smell.
Aufenthalt von 4 Nächten im August 2022
Antwort von VrboOwner am 14. Sept. 2022
May, We are so glad you enjoyed your stay! We will pass on your notes regarding the beds to the owners! We will also have the AC unit checked! Colony Reef Club Reservation Team
Bewertung von einer Partner-Website

6/10 – Okay

Jim H.

Poor condo great view

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: CRC 1401 was described as recently renovated and a Gold standard condo on your website. The master bathroom's mildew shower and old tiles along with the old worn carpet in the bedroom brings this condo's rating down to a Bronze or lower. The patio doors need to be updated, also. My brother rented 1203 and that would be a Gold standard, in my opinion.
Bewertung von einer Partner-Website

6/10 – Okay

Rachel S.

Love Colony Reef but our unit showing its wear

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stay at colony reef every year and have stayed in this condo several times. The unit is definitely showing it’s wear and tear. We still had a great time but the bathroom cabinet was broken, the screen door was broken, several glasses were cracked and leaked. Also there were no bath mats or any in the linens. Colony reef is a great complex but not sure I’d stay in this unit again.
Antwort von VrboOwner am 11. Mai 2023
Rachel, We are glad you enjoyed your stay with us! We will make sure maintenance takes care of the items they can and communication your other concerns to the owners! Colony Reef Club Reservation Team
Bewertung von einer Partner-Website

6/10 – Okay

A guest from Lewis Center, OH

Enjoyed but disappointed

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We have been coming to Colony Reef for over 35 years. This year was enjoyable but disappointing. We had reserved a condo then just a few days before our trip were told the owners needed the condo. If you are going to rent your condo and agree to a date it should be honored. We were with family and as a result we were not close to them. Sad.
Antwort von VrboOwner am 27. Sept. 2022
John,
Bewertung von einer Partner-Website

6/10 – Okay

Colleen B.

Great location, beautiful ocean views; ideal for family of 5.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Mattresses need to be updated (squeaky and unsupportive). Time to change carpet in bedrooms (worn and dirty) :-( Floors in kitchen and living areas were filthy! Fan in master not working. Furniture on deck rusty. Updated bathrooms, kitchen and laundry facilities were appreciated! Window blinds very nice.
Verifizierte Bewertung

8/10 – Gut

Renee L.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Beautiful View on the Beach!

Fantastic location on the beach! Nice proximity to St Augustine. The balcony is wonderful- we really enjoyed spending time out here. Nice windows all the way around the living room as well. The furniture is comfortable. There is a humidity issue, which creates a very musty smell, and mold on the ceiling of the 3rd bedroom, as well as in both bathrooms. We had to keep the sliding door open at all times to help with the musty smell. Something we found very strange- there is nothing at this condo as far as supplies. There's no dish soap, no paper towels, no cooking spray, nothing. We had to purchase things that we've never had to purchase while staying at a place. We were only there for 3 days/4 nights so we found that to be a true waste of money.
Aufenthalt von 4 Nächten im April 2022
Antwort von VrboOwner am 27. Mai 2022
Hi Renee, We are glad you enjoyed your stay! While we do not provide paper towels, dish soap, or cooking spray, we do make sure to inform our guests prior to their arrival. These are self serving condos, not hotel rooms, so what is and isn't provided is a little different and we make sure to let our guests know via email prior to their arrival. Grace J. Rental Manager
Bewertung von einer Partner-Website

6/10 – Okay

Charles F.

Great Condo - Conflicting Rules

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The condo is above average. Kitchen is smaller than normal condo units. My grandson who is 8 wanted to use the hot tub when no one else was using it but a security guard told us that it would be a 100.00 fine with no dispute. However during our entire stay there were kids in the hot tub constantly. My grandson asked me if I would pay the 100.00 fine so he could use it...If you are going to establish ridiculous rules then ensure you are enforcing fairly. The rule should be first come first serve and accompanied by an adult.
Bewertung von einer Partner-Website

2/10 – Ungenügend

Charles T.

Not Up to Colony Reef Club Standards ... Not Cleaned Black Mold !

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Disappointed...Upon checking in we found storm door closer torn away from wall, patio light hanging by wires out of wall, toilet paper holder off cabinet, floors sandy and dirty, and Black Mold in both bathrooms and in air conditioner vent in master bath. Sand could be seen under furniture. No carpet, floors should be wet mopped. TV service not what expected. We streamed what we viewed. Beds uncomfortable. A 2 rating is liberal.Not a clean, healthy, unit. Over Rated, Over Priced!
Verifizierte Bewertung

6/10 – Okay

Penny F.

Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts

Customer Service?

We were contacted by the property manager on the day of our arrival and informed the unit we rented was unavailable due to a plumbing issue. We were told we were being relocated to a “nicer unit.” Upon arrival, we discovered the alternate unit we were assigned did not have the same amenities as the unit we booked (ie stainless steel appliances, granite countertops, leather sofa, or larger televisions etc) We immediately went back to the management office to voice our concerns. The property manager was assertive and dismissive. She informed us that we would have to pay an additional fee for another more comparable unit even though it was off season and the resort was not crowded. She did refund us the VRBO fee because the original unit we rented was not available, but offered no additional compensation for the lesser unit. It has always been my experience that anytime a property is not available, the customer is always upgraded and compensated appropriately without an additional charge. I feel the entire situation was handled inappropriately and unprofessionally. We enjoyed the beaches of St Augustine and will return again next Summer. We will not rent at this complex again.
Aufenthalt von 4 Nächten im August 2023
Antwort von VrboOwner am 11. Okt. 2023
Good morning Penny, I actually moved you because the unit you had booked was damaged due to the condo above it flooding so this unit had to have its flooring removed. I should have contacted you to find out if you would have preferred just to cancel the reservation as I put you in the most comparable condo given the time crunch. I'm glad you were refunded the VRBO fees and will review the reservation to check to ensure it was a gold unit to a gold unit and if not make adjustments to the refund given. We are very sorry about the issue, this was a very bad situation which is still under construction at this time. Thanks for your understanding, Lorri

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