Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I have been staying in unit 2403 for almost 5 years. We love the location—the beachfront corner balcony can’t be beat, and the overall location of Colony Reef is perfect. The boardwalk has been rebuilt (I assume from the hurricane last year) and the new playground was nice. This year we noticed some upgrades in the unit (the W&D, the table and couch) BUT those upgrades couldn’t hide the details of the overall quality going downhill. The dishes were mismatched and scratched, and there were only 2 bowls in the whole place. The towels were abysmal. Aside from being scratchy poor hotel quality towels, they were so old they had holes in them. The floors were grimy and turned our feet black within minutes. The closets were full of broken appliances (fans, etc) and pieces of unusable furniture.Only one TV remote had batteries that worked. One remote was duct taped together (and still didn’t work) and the room with the crows nest didn’t even have a remote and the TV didn’t work manually. There was no dish soap available to use and only one sponge that had clearly been used prior to our visit. The table outside hadn’t been cleaned prior to us checking in. As you know if you’re reading this review, these units aren’t inexpensive, and previously they were worth the cost. This year, however, left us disappointed and making notes of other properties to research for our next trip to St. Augustine. I can’t say I’ll be returning unless the quality of cleanliness and unit basic amenities are raised significantly.