8/10 – Gut
S K.
12. Apr. 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Great property but some issues…
Overall, the house is great and was perfect for our group. Unfortunately, there were some issues at check-in that were difficult to get addressed. We had opted to pay extra to have the pool and hot tub heated - and we were assured the heat would be turned on prior to our check-in. With only a four night stay, every hour counts! Unfortunately, not only was the heat was not turned on prior to our check-in, but the pool and hot tub were very dirty. It appears we checked in after a larger group and there was some evidence that the property needed more tending to prior to check in that was not taken care of. We weren’t able to check in before 5 PM which is when general maintenance stops so we weren’t able to have anything addressed upon check-in and lost about 24 hours of use of the pool and hot tub. It was frustrating to waste that amount of time waiting for the issue to be addressed. It seems a bit ineffective to have check-in only allowed from 5 PM after - at the same time maintenance goes off for the day. There should be the ability to have things addressed for the first hour after you check in instead of having to wait upwards of 24 hours for them to be addressed. Overall, the rest of the property was clean and well tended to and stocked. There were a few other minor maintenance issues, but they were not anything critical. For large groups who are looking for lots of space to each have their own bedroom/ bathroom, but also have areas to gather, this was a perfect house.
S K.
Aufenthalt von 4 Nächten im März 2024
