CASA ELENA - Einfamilienhaus mit umzäuntem Garten und Pool zur exklusiven Nutzung

Buonasera, first of all I'd like to thank you for your feedback even if the number of stars you tick does not correspond to the opinion expressed. Anyway, I answer with pleasure to your feedback. First, I'm very happy to know that the house was perfectly clean because you don't mention any problem about cleaning, which is usually the main reason some houses received only 1 star. About pillow I'd like to inform you that they are "memory form pillow" which is a type of pillow of high quality but that could have been too soft for you, probably. About instruction, sorry but the leaflet with instruction about dishwasher was temporaly taken by Annalisa to print it again.If you had any problem, you could anytime ask her or me, we are 24 hours a day available. I wonder why you didn't just ask. You told us that everything was fine. About the electrical type machine in the swimming pool, this is our robot to clean water, sorry if one day you found it in the compensation tank after having finished his cleaning programm, pool was usuable without any problem. Two dishwasher tablets were under the kitchen & one toilet roll was in the bathroom and the girl who welcome you spoke English, even if not fluenty. Sun screen doors are very strong and of good quality, as everybody can see on the pictures, there is also the possibility to leave them half open through a simple hook that allows the doors to stay open and not slam. Information on the locality including shops / type are in the house, hanging on the wall, anyway, thank you for your suggestion, we'll put some other information for sure. We are still wondering why you didn't contact us for any further information, we were always at your disposal, you also told us everything was fine but then, you wrote this feedback.. Fortunatly the clean house, the beautiful panorama, the swimming pool for your exclusive use are not mentioned in your feedback, so I suppose you'll appreciate them and let you spent a nice time in Tuscany.

Vielen Libene Dank, wir sind sehr zufrieden, dass Sie und Ihrer Familie so eine schöne Zeit bei Casa Elena verbracht haben! :) Sie sind immer herzlich willkommen :) Liebe Grüße!

Wir danken Ihnen herzlich fuer Ihre Worte, wir freuen uns sehr, dass Sie eine so schòene Zeit in Casa Elena und in der Toscana verbracht haben! Sie sind immer herzlich willkommen :) Marica & Luca