Hell, geräumig, gut ausgestattet, kurzer Fußweg zum Strand, Restaurants und Geschäfte

Thank you for staying with us and for sharing your thoughts. We are sorry you left feeling only satisfied with your stay, as we take great pride in our condo and our responsiveness to our guests. I do want to clarify a couple of points so future guests have accurate information. 1. The complex is under going renovations, but our specific building was completed in 2025. In addition, we completed an exterior inspection and cleaning both before and after your stay — there are no exposed pipes or broken concrete on the premises. If you saw issues nearby, we are assuming it was with a neighboring building. 2. Regarding communication, VRBO does not restrict us to text-only messaging. You were provided our personal phone numbers and could have called us or VRBO support. In addition, we monitor all VRBO messages and we responded to your 4 requests well within an acceptable time as noted below: - Your message on not able to find the unit. Responded in 3 mins - Your request for information on the pool access: Responded in 5 mins - Your request for a late check out: Responded in 8 mins - Your message related to the air conditioner: Responded in 17 mins 3. I do acknowledge the air conditioner failed the day before your departure; that was an unexpected equipment issue beyond our control. We had the issue resolved within 2 hours of you confirming there was a problem and has since been fully replaced with a brand new system.

Thank you for your feedback. We’re glad you found the condo neat and well stocked, and we appreciate you sharing your concerns about the bedroom lighting and, especially, the access challenges your son faced. We’re sorry the condo’s entry, patio, and bathroom did not meet your family’s needs. We understand how difficult and limiting those conditions were. We also want to clarify that, as owners, we did not specifically describe the unit as wheelchair accessible and were not aware that any accessibility feature or label was appearing in the listing. We understand that you relied on the information shown when booking, and we regret the mismatch between what you saw and what the condo could accommodate. We’re reviewing the listing settings and wording to make the property’s accessibility limitations clear to future guests. Thank you for bringing this to our attention and for noting our help with arranging the delivery. We’ll also consider your feedback about the bedroom bulbs.