The apartment itself is beautiful and in an amazing location. But, on our first day, the agent made us wait till precisely 3:00 pm, even though they knew we were arriving at 2:00 pm with two kids. Only THEN did they tell us that the elevator wasn't working. We had to take eight heavy bags up four flights of stairs. When we asked the agent to get help, she said there wasn't any. If they KNEW the elevator wasn't working, they could have had a couple of strong folks ready to help us.
That left us pretty distraught for the first afternoon, but, eventually, we began to enjoy the great location in Barcelona.