6/10 â Okay
daniel C.
21. Mai 2025
Gut: Check-in und Lage
VerbesserungswĂŒrdig: Genauigkeit des Onlineauftritts
Stay at Uphoria Stone Villa
Hello GIANNI,Following our week-long stay at Villa UPHORIA STONE ESMERALDA, we have several comments to make:The ABRITEL website states:First aid kitFire extinguisherWelcome pack (water, orange juice, and Greek pastries).Towels and sheets changed every 3 days.However, none of this was noted (the maintenance lady told us we should have asked her to change the towels, as you gave her a schedule).Furthermore, the pool cleaner only came once, on Friday.Also, the website mentions a whirlpool (SPA-style), but there isn't one. You should ask ABRITEL to correct this.Regarding the rooms:Could you provide at least one bedside lamp per room?Regarding the kitchen:The oven was very dirty. Many essential utensils are missing:A real (large) kitchen knife (at least one).A vegetable peeler.Dessert plates.Breakfast bowls.Also, there were no spare trash bags (we had to buy some).When we arrived, there was only one small kitchen towel (we had to ask for one).Last thing, the receptionist didn't know the new Wi-Fi code (new router and new password). Fortunately, it was written on a small piece of paper next to the television. I urge you to review all the terms used by ABRITEL and comply with them (or remove them). In any case, your villa is very well located for visiting the entire western part of the island (from Heraklion to Chania). And it's a pleasant place to live. Sincerely, Daniel
daniel C.
Aufenthalt von 7 NĂ€chten im Mai 2025
