Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Only after washing a load of clothing on our first evening did we learn that the dryer in this unit was not functioning. When I reported the issue to the office, per property management guidelines, we were informed that this was a known issue and that the dryer would be replaced later in the week. After I hung up the phone, my husband and I discussed how this impacted our vacation. First, a functioning dryer in the unit is a necessity for a family of four, including two young children. We packed only enough clothing for this trip because we were expecting functioning washer and dryer appliances, as per the rental agreement and description. Later in the week, we missed a call from the main office. They called to inform us that the dryer would be installed that day and then gave us a four-hour window for which the delivery company would arrive to install the dryer. We didn't plan to stay in the condo that day because we wanted to see other parts of the area. I mention this because we assumed someone from the company (the owner, a staffer, etc.) would take care of the delivery and installation since we are renting the unit in the short term. Instead, we got back to the condo that evening and found that the delivery company did not install the dryer because no one was at the condo to meet them. Am I out of my mind to think this isn't the renter's responsibility? Were we supposed to stay at the condo on Thursday for the four-hour window and not go anywhere until the company arrived and installed the dryer? That's potentially a four-hour wait and then an hour or so to install the unit. We're paying for this condo rental for a vacation - not to babysit their offseason repairs.We received no partial refund or adjustment because: "TVs, appliances, and A/Cs [...] are not guaranteed. Repairs will be made as soon as possible; however, failures do not guarantee refunds of adjustments."I will look elsewhere for