Haus auf Headin' Home mit Blick auf Wheeler Peak und Moreno Valley

Thank you for staying with us at Sic Em' Bear Lodge! We are so happy you and your family enjoyed it and you were wonderful guests.

We're delighted to hear you had such a good time and that the house was just right for your family. We appreciated having you stay with us and look forward to seeing you next year!

Hi Kade, Thanks for taking the time to review this property. In the area this home is called a ski-in ski-out, I apologize you didn't feel this was a true ski-in ski-out property. The hot tub fee is an additional fee for use and is included in all your emails. We have updated this in the VRBO site so its more transparent. Your two day advance phone call was a pre arrival call for your stay and not just about the hot tub use. The day after your arrival, the complaint was made about the odor of sewage. Maintenance was immediately there to access the situation, with extra trash bags. No issues were found except possibly the venting to the bathroom downstairs was not working properly. With the snow on the roof, at the time nothing else could be done. The house had no previous reports of the smell and was unknown to the owners or property management. The day after your arrival, the hot tub was still locked and within 15 minutes of your call the hot tub company unlocked it. I was not aware of the tub not reaching 96 degrees as it was not reported, if so we would have called maintenance out to address. There was no discussion of a discount on the guests part and that would have been addressed as well if brought up at check out. We will pass this info on to the owner , we hope the rest of your trip was enjoyable. Best, Angel Fire Resort Vacation Rentals