Der Strand & der Faulenzer! 2 Min. zum Sandstrand!

Thank you for your feedback. We are disappointed to hear the unit did not meet your expectations. Had these concerns been communicated during your stay, we would have appreciated the opportunity to address them in real time. We take cleanliness seriously and followed up with our cleaning and maintenance teams immediately after receiving your comments. The kitchen is stocked based on the unit’s standard inventory, though we understand preferences and cooking needs can vary from guest to guest. We have since rechecked kitchen supplies and replenished missing items, including cookware and utensils. Panama City Beach’s coastal climate can occasionally create humidity challenges, especially during high-moisture periods, but we are continuing to make improvements to airflow and ventilation throughout the property. We value all guest feedback and are using your comments to further improve the experience for future stays.

Thank you for your feedback. We take cleanliness and guest comfort very seriously, which is why we responded immediately when notified of your concerns. Which only came after you decided to depart, you did not reach out prior to departing. Prior to your stay, the home had been professionally cleaned and inspected, and there was no evidence of fleas or bedbugs reported by previous guests or found during inspection afterward. While we understand bites can happen from many outdoor sources in a beach environment, no photos or evidence of fleas were provided to help us investigate further during your stay. Regarding the mattress, the mark referenced was a permanent fabric satin/discoloration and not an unclean or unsanitary condition. We understand appearances can still be concerning, which is why we would have gladly addressed any issue had we been given the opportunity before you vacated the property. Once notified that you wished to leave, we immediately began heading to the property to inspect and assist We always encourage guests to contact us right away during their stay so we have the opportunity to resolve concerns in real time whenever possible. I made no further attempts to contact you because my requests for photos or other evidence went unanswered.