2/10 – Ungenügend
Bianka K.
8. Sept. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Bad experience
I should have known this after reading the obviously fake review left on Vacasa's site right before me, but this place is just not great. The house would have a lot of potential, but sadly it's under very poor management. I don't know if it's Vacasa, the owner or the cleaner, or all of the above, but we are disappointed. While strictly speaking it has everything you NEED, there are many frustrating things about this place. The day we arrived, Vacasa gave us the wrong entry code, we spent 2 hours baking in the 100 degrees in front of the house before - after many VERY upsetting phone calls where Vacasa associates talked to me like I was the idiot in the situation - someone showed up to let us in, who also told us that there is no way the 4-digit code we received could ever work because the door works with a 6-digit one. Once we finally got in, we were faced with a barely cleaned house (dust and trash in many places, backyard a complete unkept mess, trash receptacle next to house overflowing) and we had to realize that one of the beds that's supposedly a queen is absolutely not a queen but a full size at best. Then later during our stay we discovered that the dishwasher doesn't work properly and the outlets in the kitchen need to be reset multiple times a day because they just stop working in the middle of making coffee, the pool cleaner did not show up as promised, there's nothing in the kitchen to make your stay a little more comfortable. I ran out of characters, theres more!
Bianka K.
Aufenthalt von 5 Nächten im September 2023
