Sparkling Caribbean Sea views greet you from the moment you step into this gorgeous condo. With two bedrooms and space for up to 5 guests, you won't want to miss out on this incredible condo, the perfect home base for your trip to Playa del Carmen! Located on the 3rd floor of El Faro; with a private terrace overlooking the infinity pool and white sand beach! Beautifully decorated with personal touches and furnished with modern flair. An open layout takes full advantage of ocean vistas. The spacious kitchen features stainless steel appliances, granite counter tops, and a double sink with pull-down spray faucet. Dining table seats 6 guests. Mix up margaritas at the raised bar area with 3 swivel chairs. Marble floors, superbly painted feature walls and high ceilings throughout lend to an opulent feel. Living area has elegant light fixtures, beautiful artwork and a futon for accommodating an extra guest. Put your feet up and watch a movie on the 50-inch flat screen TV!
Enjoy tropical breezes while you dine on the terrace—complete with wall sconce lighting for the evening. Bright and spacious Master Suite boasts sliding doors to the private terrace! Wake up to exhilarating ocean views. Furnished with a king-sized bed with pillow-top mattress, bedside tables and lamps, and flat screen TV. Plenty of closet space. Adjoining bathroom features a rain shower, double sinks and a bathtub. Soak in bliss and revel in stunning ocean views at the same time! Second bedroom has a double bed with pillow-top mattress, bedside table with lamp, and adjoining bathroom with rain shower. Additional half-bath conveniently located at front entrance.
On-site amenities include laundry facilities, massage therapy and underground parking (Extra Parking Fee - 15 USD per night). This dazzling vacation home is ideally located and ready for your arrival!
** BED CONFIGURATION ** Bedroom One: King bed Bedroom Two: Double bed Living Room: Sofa bed
THINGS TO DO NEARBY World Class Restaurants, Nightlife and Shopping on Playa's famous 5th Avenue! Xcaret, Xplor, Xel Ha Adventure Parks Explore the incredible cenotes of the Riviera Maya Deep Sea Fishing World Class Scuba Diving and Snorkeling Tulum Beaches and Ruins – 45 minutes Beaches: Playa Punta Esmeralda, Playacar Beach, Mamita's Beach Club
Cancun Airport - 50 min drive / Tulum Airport - 50 minute drive Walmart / Mega / Chedraui Supermarkets - 15 min walk ADO Bus station - 10 min walk Hospitals - 15 min away
DETAILS TO NOTE - Please be aware that seaweed is a natural phenomenon that hits Quintana Roo beaches, especially during the summer months (Apr-Oct). While the local team at El Faro and the municipality do a great job in cleaning it up, it can affect your ability to enjoy the beach and the ocean, so please make yourself aware of the current state of the seaweed, as we cannot offer refunds for issues related to seaweed.
- The central location of this property gives you access to the best that downtown Playa del Carmen has to offer. Due to our location next to restaurants and bars, you may experience some noise at this location. We do not offer refunds for noise issues. We appreciate your understanding and hope you enjoy your stay!
- Your booking automatically includes a damage protection policy. Should any minor accidental damages occur during your stay, we will cover you up to $1,000. We understand accidents happen, so we've got your back! However, if we determine damage was willful or negligent, we will charge an additional cost based on the damage itself.
- The beach in front of El Faro will come and go seasonally, at times the ocean comes all the way up to the deck and the common area administration will block this area for security purposes. Please exercise caution and comply with any common area association rules.
- We have a no-tolerance rule about parties and loud noise, so please be aware that complaints from neighbors, notifications from authorities, notifications from our noise monitoring software, or any other proof of disruptive behavior or loud noise between 10:00 PM and 8:00 AM will result in fines of up to $1000.00, possible eviction and / or possible legal action if authorities are involved.
-The beach condition changes every day, weather and hurricanes tend to affect how wide the sand area is in our photos- sometimes the water reaches up to the deck.
- Please note that due to El Faro's security protocols, before your arrival, we will request a photo of each guest's ID that will be at the property during your stay.
Have any questions about our home or location? Please let us know! We hope to host you soon!
Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Der Gastgeber hat nicht angegeben, ob es in der Unterkunft einen Kohlenmonoxidmelder gibt; wir empfehlen, einen tragbaren CO-Melder mitzubringen.
Der Gastgeber hat angegeben, dass es in der Unterkunft einen Rauchmelder gibt
Diese Unterkunft ist mit Sicherheitsvorrichtungen ausgestattet, darunter ein Feuerlöscher.
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.
Zur Gegend
Playa del Carmen
Diese Wohnung befindet sich am Strand und liegt in der Gegend Stadtzentrum Playa del Carmen, einem Stadtviertel von Playa del Carmen. Playa del Carmen Maritime Terminal und Freizeitpark Xplor sind einen Ausflug wert, wenn du etwas Aufregendes erleben möchtest. Wer lieber die Natur der Region bewundern möchte, sollte Folgendes besuchen: Playa del Carmen Hauptstrand und Playa Mamitas. Ebenfalls einen Besuch wert sind diese beiden Highlights: Öko-Themenpark Xcaret Eco und Xaman Ha Aviary. Beim Jetskifahren, beim Schnorcheln und beim Windsurfen finden Wasserratten in der Nähe genug Abenteuer rund ums kühle Nass.
Playa del Carmen, QR
In der Umgebung
Quinta Avenida - 1 Gehminute - 0.1 km
Calle 12 - 3 Gehminuten - 0.3 km
Playa del Carmen Hauptstrand - 5 Gehminuten - 0.4 km
Plaza Cívica 28 de Julio - 5 Gehminuten - 0.4 km
Playa Mamitas - 9 Gehminuten - 0.8 km
Restaurants
Cervecería Chapultepec - 1 Gehminute
Fah Restaurant Bar - 2 Gehminuten
Starbucks - 1 Gehminute
Zenzi Beach Club - 1 Gehminute
Mi Jardin Secreto - 1 Gehminute
Häufig gestellte Fragen
Hat El Faro Luxury! Beachfront 2 Bdrm S304 einen Pool?
Ja, diese Unterkunft verfügt über einen Pool.
Wie viel kostet ein Aufenthalt im El Faro Luxury! Beachfront 2 Bdrm S304?
Gültig ab 10. Apr. 2026: Die Preise für 1 Übernachtung für 2 Erwachsene im El Faro Luxury! Beachfront 2 Bdrm S304 am 25. Mai 2026 beginnen bei 149 € (inklusive Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten, um genauere Preise zu erhalten.
Ist El Faro Luxury! Beachfront 2 Bdrm S304 haustierfreundlich?
Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.
Wann ist der Check-in bei El Faro Luxury! Beachfront 2 Bdrm S304?
Check-in ab: 15:00 Uhr.
Wann ist der Check-out bei El Faro Luxury! Beachfront 2 Bdrm S304?
Check-out ist um 11:00 Uhr.
Wo befindet sich El Faro Luxury! Beachfront 2 Bdrm S304?
Diese Ferienwohnung liegt am Strand und ist dank der hervorragenden Lage (Stadtzentrum Playa del Carmen) zu Fuß gerade mal 10 Minuten entfernt von: Quinta Avenida, Playa del Carmen Hauptstrand und Playa Mamitas. Ebenfalls höchstens 10 Minuten entfernt: Playa del Carmen Maritime Terminal und Playacar Beach.
Bewertungen
8,8
Hervorragend
Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
18 von insgesamt 29 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
10 – Hervorragend
18
8 von insgesamt 29 Gästebewertungen haben eine Bewertung von 8 - Gut
8 – Gut
8
1 von insgesamt 29 Gästebewertungen haben eine Bewertung von 6 - Okay
6 – Okay
1
0 von insgesamt 29 Gästebewertungen haben eine Bewertung von 4 - Schlecht
4 – Schlecht
0
2 von insgesamt 29 Gästebewertungen haben eine Bewertung von 2 - Ungenügend
2 – Ungenügend
2
8,6/10
Sauberkeit
8,8/10
Ausstattung
9,4/10
Zustand der Unterkunft
9,4/10
Check-in
9,0/10
Kommunikation
9,4/10
Lage
9,0/10
Genauigkeit des Onlineauftritts
Bewertungen
Verifizierte Bewertung
10/10 – Hervorragend
Verifizierter Reisender
11. Feb. 2026
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Everything was absolutely wonderful! The location couldn't have been more perfect. We just wish we could have stayed a bit longer ! Amazing rental property!
Verifizierter Reisender
Aufenthalt von 9 Nächten im Januar 2026
Antwort von VrboOwner am 17. Feb. 2026
Thank you for your wonderful feedback! We're delighted you enjoyed your stay and the location. We hope to welcome you back soon. Safe travels!
Verifizierte Bewertung
8/10 – Gut
Ron W.
1. Apr. 2025
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Enjoy the Riveria
Nice well maintained. On the beach.
Ron W.
Aufenthalt von 7 Nächten im März 2025
Antwort von VrboOwner am 7. Apr. 2025
Thank you for the positive review. We're glad to hear that you found our property well-maintained and conveniently located on the beach. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future.
Verifizierte Bewertung
10/10 – Hervorragend
Richard F.
8. Juni 2022
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great Location
Nice pool and great location
Richard F.
Aufenthalt von 13 Nächten im Mai 2022
Antwort von VrboOwner am 22. Juni 2022
Thank You Richard! We hope to have you back again!
Verifizierte Bewertung
10/10 – Hervorragend
Dejan G.
18. Juni 2025
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Nice place great location
Very nice place with a great pool and awesome location. We stayed with 2 little kids. Views are great. Everything is so close. Small areas for improvement -main shower does not have anything to put a soap or shampoo so we have to put it on a floor-second bedroom bed makes too much noise. Time to change the bed Thank you
Dejan G.
Aufenthalt von 4 Nächten im Juni 2025
Antwort von VrboOwner am 27. Juni 2025
Thank you for your feedback. We appreciate your positive comments about the great pool, awesome location, and beautiful views. We will look into the issues you mentioned with the main shower and the second bedroom bed, and make the necessary improvements to enhance the guest experience. We look forward to welcoming you back in the future.
Verifizierte Bewertung
10/10 – Hervorragend
Mark R.
20. Feb. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great stay
Absolutely loved this unit and this property. Right on the beach, great pool and unit just as advertised.
Mark R.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von VrboOwner am 23. Feb. 2024
Thanks For the wonderful review Mark! I am pleased to know you enjoyed your stay at our property. We look forward to hosting you again.
Verifizierte Bewertung
8/10 – Gut
Ernesto C.
30. Nov. 2023
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Nice place
Nothing bad to say about this property. We enjoyed our stay, friendly staff.
Ernesto C.
Aufenthalt von 4 Nächten im November 2023
Antwort von VrboOwner am 3. Dez. 2023
Thank you for your positive review, Ernesto! We're delighted to hear you enjoyed your stay and found our staff friendly. We appreciate your kind words and hope to welcome you back soon.
Verifizierte Bewertung
10/10 – Hervorragend
Ruben V.
17. Aug. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Relaxing
We really enjoyed all that Playa
Ruben V.
Aufenthalt von 6 Nächten im Juli 2024
Antwort von VrboOwner am 28. Aug. 2024
Thanks Ruben! It was a pleasure hosting you and we look forward to having you back.
Verifizierte Bewertung
10/10 – Hervorragend
Thomas T.
12. Dez. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Surf 304
Great location with pool, and ocean views. Hot showers, fully functional kitchen with plenty of space. Roomy bedrooms with private bathes. Highly recommend as we will stay here again
Thomas T.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von VrboOwner am 1. Jan. 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed the condo and its location and ocean views. We look forward to welcoming you back for another fantastic stay!
Verifizierte Bewertung
10/10 – Hervorragend
Stephen P.
7. Mai 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Stay
Great
Stephen P.
Aufenthalt von 8 Nächten im April 2023
Antwort von VrboOwner am 13. Mai 2023
Thank you Stephen! we look forward to hosting you again.
Verifizierte Bewertung
10/10 – Hervorragend
Tracy J.
20. März 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great stay
Had a great family vacation at this property. Unit had everything we needed- great to have a washer and dryer in the unit when vacationing with kids! Pool is pristine and the ocean view is gorgeous. Can't beat the location- walking distance to everything. Be aware that there is pretty significant beach erosion at this location, but that seems to be an issue many places in Playa Del Carmen and this didn't take away from our stay at all. Would definitely recommend!
Tracy J.
Aufenthalt von 6 Nächten im März 2024
Antwort von VrboOwner am 29. März 2024
Thanks for your awesome review Tracy! it was a pleasure hosting you.
Verifizierte Bewertung
10/10 – Hervorragend
Elizabeth
2. Jan. 2024
Gut: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
Te property is in pristine condition, every two days is been cleaned, everything is a walking distance, the only downside could be that you need to walk outside the property to go to te beach, we left our stuff on the beds and went to the beach, other than that was amazing
Elizabeth
Aufenthalt von 10 Nächten im Dezember 2023
Verifizierte Bewertung
10/10 – Hervorragend
Delsy
29. Juni 2023
Gut: Ausstattung, Zustand der Unterkunft und Kommunikation
Verbesserungswürdig: Sauberkeit
The condo had amazing views and very comfortable. The only down side was that showers needs some type of caddy. We had to put our soap, shampoo/conditioner bottles on the shower floor. Also we never received any cleaning during our 8 days we were there.
Delsy
Aufenthalt von 7 Nächten im Juni 2023
Verifizierte Bewertung
10/10 – Hervorragend
Raegan C.
17. Mai 2022
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Fantastic
This was our first time using VRBO and we were a bit nervous and it we had a great experience. The photos of the apartment really don't do it justice, it was better in person. The complex felt super safe, there was always security by the pool and at night. The check in was very easy. Our property contact, Violetta, was super helpful with anything we needed. The location of the property if you are wanting to be close to Playa del Carmen night life and 5th Avenue is unbeatable. Walking distance to everywhere. There are two beach clubs next door with great food an atmosphere. Overall great experience & would return.
Raegan C.
Aufenthalt von 7 Nächten im April 2022
Antwort von VrboOwner am 9. Juni 2022
Thank you Raegan! we are pleased to know you enjoyed your stay at our condo! as you mentioned the Location is unbeatable. We hope to host you again soon!
Verifizierte Bewertung
10/10 – Hervorragend
cesar f.
27. Nov. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Holiday Getaway
The property was as advertised. The online pictures were extremely accurate. We are a family of four and had a great time. The front desk was extremely helpful. We arrived before check-in, and they were able to accommodate our luggage in the lobby closet for a couple of hours. The facility maintenance staff was outstanding (remember to tip). The pool was large enough for the complex and we never felt that it was crowded. The beach was easily accessible from the complex. We had to walk a few yards away for the kids to get more sand play. Overall, El Faro was well situated, clean, and quiet. There was a bit of music muffle from the outside nightlife, but nothing to prevent a good night sleep. Great Vacation, Thanks....
cesar f.
Aufenthalt von 6 Nächten im November 2023
Antwort von VrboOwner am 4. Dez. 2023
Thank you for sharing your positive experience, Cesar! We're thrilled to hear that the property met your expectations, and that your family had a great time. We appreciate your kind words about the front desk and maintenance staff at El Faro. It was a pleasure hosting you, and we hope to welcome you back for another fantastic vacation in the future.
Verifizierte Bewertung
8/10 – Gut
Isabelle R.
22. Feb. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great location
The condo was extremely well situated with a beautiful balcony with a view of the pool area and the ocean. Our location provided us with son for all afternoon until the sun went down a big plus! I would say that the only hiccup was that at our arrival we were told that cleaning was going to be every two days and one of those days fell on Sunday and no one came. Although through several attempts of trying to reach our point of contact, there’s nothing to be heard. The one king bedroom was just perfect. However the second bedroom had a small hard double bed. Otherwise a fairly well appointed kitchen. We realized that some other condos there had larger rooms and also a bbq. That would’ve been a plus I think. Overall a really nice condo.
Isabelle R.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von VrboOwner am 23. Feb. 2024
Thanks for the wonderful review! I am glad you enjoyed the condo and the sun views! As mentioned in our Rental Agreement cleanings are done every other day except Sundays and major holidays. Glad you had a nice time and we hope to host you again.
Verifizierte Bewertung
8/10 – Gut
Michelle
26. Feb. 2023
Gut: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
Property is managed great. Staff is friendly. 24 hr security. Pool is perfect size for condo. Lots of sun ledges in pool to sit. Ocean views from rooms. Quiet place. condo is clean. A few issues with broken items in condo or items not working but it never bothered us or you can contact property person assigned to you and they try to resolve right away. Perfect location to everything in Playa del Carmen. Only negative was the abundance of seaweed in ocean and on beach and the smell of it rotting. Smell comes in different degrees each day depending on wind. Beach has receded a huge amount and soon there may not be a beach in Fri t of area.
Michelle
Aufenthalt von 10 Nächten im Februar 2023
Verifizierte Bewertung
10/10 – Hervorragend
ANDREW A.
23. Dez. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Newlyweds & Family
We arrived to the condominium and check-in was simple and fast. Once we entered our unit it was pretty cool due to the air conditioning being left on. We initially were pleasantly pleased with the views and accommodations, enjoyed the balcony, living area, and kitchen arrangements. After turning off the AC we left the unit to visit the tourist environment. When we returned later that evening, when entering the unit there was a damp material smell that was unsettling but once the AC was turned back on the smell subsided.We were conveniently located to most activities in Playa and taxis were onsite for additional tourist requests. A fault that I think could improve is the maintenance service, they advised the sheets and towels would not be replace until the 3rd cleaning service… thought that was weird. When that did occurred we had to physically request for the towel and sheets replacement.Otherwise our trip was awesome and we would recommend staying at this beautiful condominium.
ANDREW A.
Aufenthalt von 6 Nächten im Dezember 2024
Antwort von VrboOwner am 11. Juni 2025
Thanks for the review and feedback Andrew! We are glad you enjoyed your stay overall.
Verifizierte Bewertung
10/10 – Hervorragend
Kathleen H.
31. März 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great location for night life and beach access
We love El faro - have stayed here multiple times over the years. Five Star Property mgmt was awesome to work with, but since each condo is managed by different companies our group had a lot of other people (not from Five Star) dropping by unannounced during our stay. Sometimes the front desk didn’t know who these people were which made things confusing at times. In the end they ended up being other mgmt companies’ maintenance workers addressing leaking into other condos. Besides this working with Ben was awesome and he was very accommodating. Five Star also helped us with airport transport to Cancun which was seamless. The unit was clean and perfect for our group - our only complaint was that El Faro didn’t seem to have enough chairs at the beach/pool for the amount of people staying there. Could have been bc of spring break but it was annoying to have people reserve chairs at 9am every morning and then not have enough chairs at the pool for the guests staying there. Overall it was a great trip and would stay again!
Kathleen H.
Aufenthalt von 4 Nächten im März 2023
Verifizierte Bewertung
10/10 – Hervorragend
Erica A.
17. Aug. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
AMAZING!
This property is just amazing. It is located in the heart of Playa Del Carmen near 5th Avenue (tourist zone) on the beach. It is secure, friendly and full of amenities. There is an excellent restaurant called Zensi next door. We ate there multiple times because it was so good! There is plenty of linens, towels and kitchenware. The kitchen has been renovated with new cabinets and the place was completely newly painted.
We had an issue with the master bathroom stop valve for the overhead shower (we could only use the hand held and not overhead). They responded within minutes and arrived to fix it within an hour. (Seems it just needed some lubricant due to all of the humidity). The living room TV was also not working, but we didn’t mind. We didn’t go to Mexico to watch TV. Besides, the TV in the master bedroom worked just fine.
Overall, I would highly recommend this property as it was everything we wanted and the staff worked very hard to accommodate!
Erica A.
Aufenthalt von 8 Nächten im August 2023
Antwort von VrboOwner am 27. Aug. 2023
Thanks for the wonderful review Erica!! I am glad you enjoyed the condo to the fullest! and glad the TV wasn't an issue for your stay we appreciate you being so understanding. Hope to have you back soon !
Verifizierte Bewertung
6/10 – Okay
Vanessa M.
18. Feb. 2021
Gut: Sauberkeit, Check-in und Kommunikation
Not our favorite
We have stayed at El Faro many times before. The property is very clean, beach front / prime location. However, this unit was not our favorite.
Upon our arrival to the unit there was a horrible sulfuric smell in the entire unit. It was coming from the drains / water heater. We message our property manager but he said he would send someone out the next day. The smell was so horrible my husband started running all the faucets (approx 20mins) before the smell went away.
This unit also has a few items not working. The fan in the living, the safe the TVs in the master bedroom and living room and door plate was hanging which made it tricky to lock the door and the AC unit in the living wasn’t working properly. We contacted the property manager he sent someone out to assist us... but the only items fixed were the safe, and the TV in the living room.
The furniture overall was very uncomfortable especially the bed in the master bedroom. My husband and I found it very difficult to fall asleep and stay asleep.
Lastly, Having been to Playa Del Carmen many times we would say, their is no longer a beach (not very sandy) has a lot of erosion and the beach in front of El Faro is very rocky. You have to walk a bit to find a sanding entry into the ocean. Due to the erosion the beach is now very short and very crowed, it doesn’t have that exclusiveness that it use to have.
Vanessa M.
Aufenthalt von 7 Nächten im Februar 2021
Antwort von VrboOwner am 18. Feb. 2021
Thank you so much for your comments. The Property Manager told me they were not informed about the issue with the fan. The safe was working correctly. We will pass your comments to the Owners so they can considering updating some of the items you mentioned
I would love to have control over the beach!! after 2 hurricanes and many storms last year, the beach is constantly changing. I agree that having an exclusive area at the beach was very enjoyable, however we must remember that all beaches at Quintana Roo are public. Thank you for taking the time to share your feedback, we really appreciate it!
Verifizierte Bewertung
2/10 – Ungenügend
Danielle H.
24. Feb. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Terrible Condition of Unit- Tried to Charge us for 10 towels!!
I have been staying at this complex for 20 yrs and this unit was the worst!!! Patio door DID NOT lock..had to use a broom stick to put in the door, called maintenance and they could not fix the lock so brought us a broomstick, .entire blind system in 2nd BR fell off the wall when we pulled the shade down and hit my friend in the head, kitchen cabinets missing knobs and falling apart, bar stools were broken, don't sit on them, no towels in kitchen had to use a bath towel to do dishes and they charged me for it, patio chairs were stained and wicker was broken all over, no staff checked us in or out and at the end of our stay so they charged us for 10 Towels and sent duplicate pictures of the towels to me via text. Some towels looked so soiled like someone had used them for weeks. We are four girls in our 50's and we were there 2.5 days. I admit we had some makeup on one or two towels but NOT TEN!! Scam! 2 of the girls didn't even stay in the unit 2 nights! Ten towels??? Luckily I disputed it with my credit card company and they refunded me, not the property management company, Five Star Properties. I am a realtor in the US and do property management as well, this was a terrible experience! Evidently you cannot not get ANY marks on their white towels or soil them at all or you will be charged!! Ridiculous!! We are writing reviews everywhere we can about this management company (FIVE STAR PROPERTIES)
I wonder if the owner of this property knows the condition of their investment?
Danielle H.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von VrboOwner am 21. März 2023
Hi Danielle,
We're sorry to hear that this experience was not all you had hoped for. We can see that there is some very normal wear and tear to the unit and those items have since been addressed. I have checked all of our records and do not see any indication that you reached out to us (FSP) during your stay to discuss these concerns. Perhaps you were in contact with the cleaning company who is on-site? In any case, we would've been happy to take any steps necessary to make your stay more enjoyable and are saddened that we did not have that opportunity. In regards to the towels damaged, the cleaners take inventory before and after each stay and the condition of the towels was as shown in the photos.
Verifizierte Bewertung
2/10 – Ungenügend
Tiffanie S.
4. März 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Outdated pictures
The pictures are very deceiving, and we’re probably taken years ago when it was new.
There were only 3 chairs on the patio, and they were all broken, one should have been thrown out.
The microwave above the stove was not functional, this was not new news to the owner, as there was a sign taped to the front of the microwave that stated it was out of order. That made it difficult to cook, as there was no vent, and there was no light to be able to see what you were cooking and the space is not well lit. They did replace the microwave with a countertop microwave, which was not in much better shape.
The cupboards in the kitchen are falling off the walls, literally. There was no handle for one of the cupboards, I had to use a butter knife to pry underneath to open it up.
There is a bathtub, but you cannot use the bathtub as the stopper doesn’t work. The longest I could take a shower was just under four minutes before all of the hot water was gone.
The inter-workings of the safe are held together with duct tape, that didn’t instill a lot of faith that the safe was going to protect our belongings
If you were thinking that this is luxury, I guess that would depend on your definition of luxury. The silverware and the dinnerware are literally from the dollar store.
For this particular unit, it was very difficult to communicate with anybody from the management company. We sent pictures to the management company of the issues, but were met with apology after apology, but no real action until day four.
There might be some units in the complex that are great, but Surf 304 is not one of them.
Tiffanie S.
Aufenthalt von 4 Nächten im Februar 2023
Antwort von VrboOwner am 21. März 2023
Hi Tiffanie,
Thanks for your feedback. After we allowed you a refund of the unused nights and cancelled your stay (at your request), we immediately passed along this information and had many of these items addressed. We do apologize that the unit was not up to par upon your arrival, which is why an exception was made and the refund was allowed. Some normal wear and tear is expected but we do agree that the unit was in need of some updates at the time of your visit, which have since been resolved. Thank you.
Archivierte Bewertung
8/10 – Gut
Catherine M.
26. Juli 2017
Awesome location, tidy apartment, great pool, friendly staff
We had 8 nights in the condo and had an awesome holiday. The highlight was definitely the location (smack in the centre of Playa del Carmen and walking distance from all the main tourist areas and also the supermerket, ferry pier, shopping malls etc). The pool was also terrific, beach was lovely (and less crowded than the beach on the other side of the pier) the apartment block itself was clean and tidy and visible security staff made it feel safe too. Staff were helpful and check in was quick and easy. My only suggestions for improvement would be the kitchen amenities in the room. There is no kettle so to make a cup of tea you have to percolate the coffee machine (without the coffee) to get hot water. There are only four each of the plates, bowls, cutlery etc. There are no spoons, only tea spoons. And very basic cookware. So for self catering it is pretty limited and we found that a bit annoying (we love eating out, but would prefer not to for three meals every single day). Amenities throughout the rest of the apartment are fine (towels, bathroom amenities etc). Though a box of tissues in the bathrooms would have been nice. One of our daughters slept on the fold out couch (as the second bedroom is a double, so not big enough for them to share comfortably). There were sheets in the room to make it up with, but they don't tuck in (because of the couch design), so a fitted sheet would have been useful, plus an extra blanket or bedding for the couch. (There was one spare blanket but we put it under the sheet to try and make the bed more comfortable). So I wouldn't recommend the fold out couch for a larger adult, really only suitable for a child. Overall we would definitely recommend the condo as the location is outstanding and we had an awesome holiday in Playa Del Carmen with our two teenage daughters. We saw the ruins, snorkeled with the turtles at Akumel, went out on a boat trip, swam in the cenotes and enjoyed wandering around Playa and eating in the local Mexican eateries. The shopping was surprisingly good too (western brand clothing and also Mexican tourist sourvenirs etc). Great spot for a great holiday. I have read other reviews that complain about the noise at night, but we didn't notice a sound from our room.
Catherine M.
Antwort von VrboOwner am 26. März 2020
Hello Catherine,
I'm glad to hear you loved Surf 304. It is a very nice and colorful unit. It is great for families and very nice amenities. I'm passing your comments about the kitchen amenities to the Property Manager. They will make sure the unit is properly stock.
Please do not hesitate to contact us for a future reservation, we can offer you a return customer discount.
Verifizierte Bewertung
10/10 – Hervorragend
Esli P.
17. März 2026
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Amazing pool, friendly staff, great location to so many areas. Having a washer and dryer in unit was a life saver, especially when traveling with kids. The kitchen was well stocked with amenities. I did notice the oven was not working, but it didn’t affect us. They leave clean water jugs for you to drink which is a great touch. Beach proximity is nice but when we were here, the beach was full of seaweed and only a little area.
Esli P.
Aufenthalt von 7 Nächten im März 2026
Antwort von VrboOwner am 31. März 2026
Thank you so much for your thoughtful and detailed review! We’re delighted to hear you enjoyed condo and its location. As for the beach, conditions like seaweed can vary seasonally, but we’re happy you still found the proximity convenient. We’d love to host you and your family again anytime!
Verifizierte Bewertung
8/10 – Gut
Mary G.
10. Juni 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Enjoyed
Great view, nice room, loved the location...unfortunate seaweed problem.
Mary G.
Aufenthalt von 8 Nächten im Mai 2021
Antwort von VrboOwner am 11. Juni 2021
Thank you so much for feedback and taking the time to share your comments! We really appreciate them! I'm sorry you found seaweed during your stay, unfortunately it is a natural phenomenon that we cannot control
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