Ganzes Ferienhaus

Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly

Fotogalerie von Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly

Pool
Unterkunftsgelände
Wohnbereich
Wohnbereich
Speisen

Bewertungen

9,8 von 10.
Außergewöhnlich
4 Schlafzimmer3 BadezimmerPlatz für 10 Gäste

Beliebte Annehmlichkeiten

  • Pool
  • Küche
  • Waschmaschine
  • Trockner
  • Haustiere erlaubt
  • Kostenloses WLAN

Lerne die Gegend kennen

Auf Karte anzeigen
Marathon, FL
  • Place, Sombrero Beach
    ‪9 Gehminuten‬
  • Place, Boot Key Harbor
    ‪4 Autominuten‬
  • Place, Seven Mile Bridge
    ‪13 Autominuten‬
  • Airport, Marathon, FL (MTH-Florida Keys Marathon)
    ‪6 Autominuten‬

Zimmer und Betten

4 Schlafzimmer (Platz für 10 Personen)

Schlafzimmer 1

1 King-Bett und 1 Einzelbett

Schlafzimmer 2

1 King-Bett

Schlafzimmer 3

1 Einzelbett und 1 Queen-Bett

Schlafzimmer 4

1 King-Bett

3 Badezimmer

Badezimmer 1

Badezimmer 2

Badezimmer 3

Weitere Räumlichkeiten

Terrasse oder Patio
Küche
Balkon

Mehr zu dieser Unterkunft

Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly

Seven Palms

Our calendar is updated in real-time & our nightly rates are accurately displayed. Simply enter your desired dates and click 'Book Now!'

Seven Palms: The Key to Happiness – Oceanfront Luxury with Private Pool & Stunning Views

Discover the ultimate dream getaway at Seven Palms, a true oceanfront retreat in the heart of the Florida Keys. Perfectly positioned just 100 yards from open water, this newly built four-bedroom home offers the ideal blend of luxury, relaxation, and adventure—whether you’re here to unwind, or simply soak in breathtaking views.

Oceanfront Elegance & Coastal Comfort
Wake up to sweeping ocean vistas from nearly every room, and start or end your day on one of four expansive decks—each thoughtfully furnished for relaxation, dining, and taking in those postcard-perfect sunrises and sunsets. Your private oasis includes a sparkling pool and spa, ideal for lounging under the Florida sun.

Outdoor perks abound, including a five-burner gas grill, kayaks, bikes, beach chairs, umbrellas, beach towels, and a cooler—everything you need for sun-filled adventures.

Modern Living, Thoughtfully Designed
Inside, Seven Palms features a bright, open layout with stylish coastal décor. The main living area invites you to relax with ocean views, plush seating, and a smart TV. The gourmet kitchen boasts granite countertops, stainless steel appliances, and ample prep space. Share appetizers at the breakfast bar or gather around the dining table for eight for memorable meals with family or friends.

Sleep in Serenity
•Primary Oceanview Suite: Walk-in closet, smart TV, private balcony, and spa-like en suite with dual vanities, walk-in shower, and private water closet.
•Second Suite: Located on the main level with a smart TV and sliding privacy door.
•Tortuga Room: Adorned with sea turtle-themed decor and a smart TV.
•Beachy Room: A cheerful, coastal-inspired space that shares a large bathroom with the Tortuga Room.

Additional comforts include complimentary high-speed WiFi, a washer/dryer, and central air conditioning.

Unbeatable Location
Just two blocks from Sombrero Beach—one of the Keys’ most beloved beaches—this home also offers access to nearby picnic pavilions, volleyball courts, and scenic walking trails. Whether you’re craving relaxation or excitement, Seven Palms puts the best of the Florida Keys at your fingertips.

Your Escape Starts Here
From tranquil mornings on the balcony to sunset cocktails by the pool, Seven Palms is your key to happiness. Book your oceanfront escape today and experience the Florida Keys in unforgettable style.

WHAT'S NEARBY
AttractionDistance From HomeTurtle Hospital3.6 MilesFlorida Keys Aquarium Encounters4.9 MilesSeven Mile Bridge5.0 MilesKey Colony Beach Golf6.7 MilesSunset Park6.8 MilesDolphin Research Center10.9 Miles

THINGS TO KNOW
Use of the bikes and kayaks is complimentary and at your own risk.The spa is not heated.Depending on wind, tides, and time of the year, seaweed can build up on the shoreline and have a distinctive aroma. This property is on the side of the island where this happens far less often, but those who don’t like the ocean smell might consider a different location altogether, outside of the Keys.This property is managed by Vacasa Florida, LLC.

If you are bringing a dog on your trip, the pet fee is already included in your quote when selecting ‘Yes’ to pets. No more dogs are allowed.
Parking notes: There is free parking available for 4 vehicles.

Dock details: Please be aware - there is super low tide -about 13" of water.



Damage waiver: The total cost of your reservation for this Property includes a nightly damage waiver fee, plus tax if applicable (the “Damage Waiver”). (A discount may be applied for stays of 28 nights or longer, if permitted.) The Damage Waiver covers you for up to $3,000 of accidental damage to the Property or its contents (such as furniture, fixtures, and appliances) as long as you report the incident to the host prior to checking out. The Damage Waiver fee eliminates the need for a traditional security deposit.
More information can be downloaded from the "Rental Agreement" on the checkout page.

Due to local laws or HOA requirements, guests must be at least 25 years of age to book. Guests under 25 must be accompanied by a parent or legal guardian for the duration of the reservation.

Gib zur Preisangabe die Daten an

Ähnliche Unterkünfte

Hausordnung

Check-in ab 16:00 Uhr
Mindestalter für die Miete: 25 Jahre
Check-out vor 10:00 Uhr
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Kinder

Kinder (0–17 Jahre) erlaubt
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Veranstaltungen

Veranstaltungen sind nicht gestattet
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Haustiere

Haustiere erlaubt
Dogs only. Max of 1.
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Rauchen

Rauchen ist nicht gestattet
Smoking is not permitted anywhere on the premises.
For information about quiet hours, please refer to the listing description.

Wichtige Informationen

Wissenswertes

Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Der Gastgeber hat angegeben, dass die Unterkunft über einen Kohlenmonoxidmelder verfügt
Der Gastgeber hat angegeben, dass es in der Unterkunft einen Rauchmelder gibt
Zu den Sicherheitsvorrichtungen dieser Unterkunft gehören ein Feuerlöscher und ein Erste-Hilfe-Kasten.
Registrierungsnummer der Unterkunft: VACA-24-101
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.

Häufig gestellte Fragen

Hat Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly einen Pool?

Ja, diese Unterkunft verfügt über einen Pool. Zum Poolangebot gehört ein beheizter Pool.

Wie viel kostet ein Aufenthalt im Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly?

Gültig ab 7. Apr. 2026: Die Preise für 1 Übernachtung für 2 Erwachsene im Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly am 4. Juli 2026 beginnen bei 702 € (inklusive Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten, um genauere Preise zu erhalten.

Ist Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly haustierfreundlich?

Ja, Haustiere sind in dieser Unterkunft erlaubt.

Wie viel kostet das Parken bei Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly?

Auf dem Gelände der Unterkunft stehen Parkplätze zur Verfügung.

Wann ist der Check-in bei Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly?

Check-in ab: 16:00 Uhr.

Wann ist der Check-out bei Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly?

Check-out ist um 10:00 Uhr.

Wo befindet sich Waterfront home with ocean view, 50-foot dock, private pool & spa - dog-friendly?

Dieses Ferienhaus liegt am Strand und ist dank der hervorragenden Lage (Marathon) nur 5 km entfernt von: Sombrero Beach, Florida Keys Country Club und Boot Key Harbor. Crane Point Museum and Nature Center ist 3,2 km entfernt.

Bewertungen

9,8

Außergewöhnlich

Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
Mehr erfahrenWird in einem neuen Fenster geöffnet
49 von insgesamt 54 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
3 von insgesamt 54 Gästebewertungen haben eine Bewertung von 8 - Gut
1 von insgesamt 54 Gästebewertungen haben eine Bewertung von 6 - Okay
0 von insgesamt 54 Gästebewertungen haben eine Bewertung von 4 - Schlecht
1 von insgesamt 54 Gästebewertungen haben eine Bewertung von 2 - Ungenügend

10/10

Sauberkeit

10/10

Check-in

9,8/10

Kommunikation

10/10

Lage

9,8/10

Genauigkeit des Onlineauftritts

Bewertungen

Bewertung von einer Partner-Website

10/10 – Hervorragend

Patrick H.

Tough start but great home.

Home and pool were great. Lots of space, accommodations were excellent.
Verifizierte Bewertung

10/10 – Hervorragend

Kelly K.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Great house for a relaxing vacation

We loved our stay. The pool and the location were perfect.
Aufenthalt von 7 Nächten im Januar 2024
Verifizierte Bewertung

10/10 – Hervorragend

Charles G.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

60th Birthday Trip

Helped make my 60th birthday very memorable!
Aufenthalt von 8 Nächten im Januar 2025
Verifizierte Bewertung

10/10 – Hervorragend

Laura B.

Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts

A great place!

Seven Palms was the best house we have rented in the keys this far! It was spacious, clean, and felt like we had our own personal resort. We will definitely be back!!!!
Aufenthalt von 7 Nächten im Juli 2024
Bewertung von einer Partner-Website

10/10 – Hervorragend

Jared M.

Would stay again!

Location was close to the beach for beautiful sunsets! But will need bug spray for nights outside. Marathon was a great place to visit and the restaurants were great!
Aufenthalt von 7 Nächten im März 2024
Bewertung von einer Partner-Website

10/10 – Hervorragend

Carolyn C.

Fantastic location and home

Loved the sunset view from the deck, the dick and kayaks, the comfy king size beds, and super clean condition.
Aufenthalt von 7 Nächten im Dezember 2023
Bewertung von einer Partner-Website

10/10 – Hervorragend

Sam O.

Great place!

We are “beach” folks, so we wanted to stay near Sombrero Beach. Easy walk to it. Meantime, we found we spent more time at the house because we enjoyed it so much! Great place & highly recommend it!
Verifizierte Bewertung

10/10 – Hervorragend

Daryl C.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Seven Palms

Great house and location. We would definitely rent it again.
Aufenthalt von 9 Nächten im Dezember 2023
Bewertung von einer Partner-Website

10/10 – Hervorragend

Sara J.

Great house!

Absolutely loved our week in this home. Spacious, clean and just a great house to sit back and relax. Great location along The Keys so you aren’t too far from some of the best sightseeing spots.
Aufenthalt von 7 Nächten im Juli 2023
Bewertung von einer Partner-Website

10/10 – Hervorragend

Jeffrey B.

A perfect setting for a large family

The house had everything that we could possibly ever need. It was clean throughout.
Verifizierte Bewertung

10/10 – Hervorragend

Sara S.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Fantastic Stay

It was like having our own private resort. Very spacious. Great for multiple families
Aufenthalt von 7 Nächten im März 2023
Verifizierte Bewertung

10/10 – Hervorragend

Bonnie C.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Seven Palms

Beautiful home. Loved the pool. Close to grocery store and shopping. Nice dock but made for shallow boats which we had. Would stay here again.
Aufenthalt von 7 Nächten im Juni 2024
Bewertung von einer Partner-Website

10/10 – Hervorragend

David B.

Thanksgiving

Went for the week of thanksgiving, had an amazing time and the house was perfect. Highly recommended.
Aufenthalt von 5 Nächten im November 2023
Verifizierte Bewertung

10/10 – Hervorragend

Julie S.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Slice of Paradise!

The annual “Sisters and Spouses” Vacation was thoroughly enjoyed by all in this beautiful secluded slice of Paradise. This spacious exquisite home provided comfort, convenience and privacy. Everything was super clean and every detail was intentional in providing guests and an exceptionally amazing vacation experience. All eight adults agreed that this was by far our best home rental yet! Would definitely rent again.
Aufenthalt von 7 Nächten im Juni 2024
Bewertung von einer Partner-Website

10/10 – Hervorragend

Angie H.

Best house ever rented!

This was one of the best vacation homes we have ever rented. All of the furnishings (indoors and outdoors) were top notched. The house was very clean and offered plenty of additional linens for our week long stay. The home is located in a very desirable neighborhood with close proximity to grocery stores, fishing, kayaking, and Sombrero Beach. Vacasa management was quick to respond to any inquiries we had. If visiting the Florida Keys again, we would definitely consider renting this home again.
Verifizierte Bewertung

10/10 – Hervorragend

Julie R.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

A Gem in Sombrero Beach

This house was perfect for our two families of five. It was clean and welcoming. The views were amazing from the decks and dock. Our families enjoyed the beautiful and tranquil pool area. It was perfect for when the passing Florida showers came. We just jumped out of the pool to the covered sitting area. Our fishermen enjoyed the dock and kayaks. We also loved our bike rides to Sombrero Beach and the Dockside restaurant. We were sad to leave this wonderful property.
Aufenthalt von 7 Nächten im April 2024
Bewertung von einer Partner-Website

10/10 – Hervorragend

Kim P.

Fabulous stay

The home was very clean upon arrival. The covered outdoor space is great for all weather. Spacious for our multi-family vacation. Very modern and good tv and WiFi capabilities. A rough time trying to get into house upon arrival but that was taken care of within 10 min. Bikes and kayaks were used by us a lot. The pool was great for us ladies to reside while the men fished. Highly recommend!
Verifizierte Bewertung

10/10 – Hervorragend

Despina B.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Perfect Getaway!

Our group of 10 enjoyed this property so much…Came in for mini lobster season and had a 32ft boat on the dock. This property was clean, came with a ton of towels, a full kitchen and plenty of parking— it was close to everything and amenities lived up to the description. We had a minor appliance issue, however, the property manager was speedy to communicate and sent over a tech right away! We were extremely happy with our visit. The only thing that could make this property better is if there was an ice machine on site. Great stay and we’ll be back!
Aufenthalt von 7 Nächten im Juli 2023
Verifizierte Bewertung

10/10 – Hervorragend

regina l.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Room for everyone + great outdoor entertainment

Over all the property & location were great!! We brought our boat, our dog and 5 adults/2 kids and it was great! The stairs took some getting use to (lol). For boaters be ware at low tide it's tight getting a 20+ft boat back to the dock. The pool was a big hit with the heat and the completely fenced in yard was great for the dog. Plenty of parking for boat trailers and lots of room for everyone staying with us. For those planning to cook please note there are no extras in the kitchen and very limited amounts of trash bags & dish soap. We bought more while there our week but there are two groceries stores very convenient to the house. Lots of outside seating plus 4 balconies to take in the view.
Aufenthalt von 7 Nächten im Juni 2024
Antwort von VrboOwner am 14. Juli 2024
Hi Regina, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests. We hope to host you for another truly carefree and great vacation in the future!
Verifizierte Bewertung

8/10 – Gut

Larry B.

Gut: Sauberkeit, Check-in, Kommunikation und Lage

Perfect except.

Property was very clean, beds are comfortable and linens are awesome, kitchen is well equipped. They need more bath towels at least one per occupant would be nice. Canal and boat access if you have a flats boat no issue enjoy. If you have a deep V as I have a contender 25 get ready for mud and timing the tides. The lift is nice but at low tide you cannot get on it. The canal is 14” at low tide I could barely float empty. They should tell the truth about this. The home is awesome I would stay again if canal were dredged.
Aufenthalt von 14 Nächten im Juli 2021
Antwort von VrboOwner am 20. Juni 2023
Hi Larry, Thank you for sharing your experience with us! We're glad to hear you arrived to a clean home and hope that you were able to make some memorable meals in our kitchen. Please let us assure you that our local Operations Team is following up to ensure the property is adequately stocked with towels. Next time, remember our 24/7 guest hotline is always available. By the way, you were excellent guests, and we appreciate you treating our place as if it were your own.
Verifizierte Bewertung

8/10 – Gut

Rodney G.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Review

Overall the property was great and very clean. Just rated a 4 based on not just usage of the pier. Although I was well aware of that from the reviews before I rented. Overall everything was great. Couple little things to correct would be to replace the wine opener which is broke( not by us) and extremely sharp at the top. If someone wasn’t paying attention and tried to use it they could slice their finger. Also outside lights and entry area light didn’t work. Must be a breaker that needs to be reset there. I didn’t look hard to find it because it wasn’t a big deal for me but just fyi for you guys. Thanks, Rodney
Aufenthalt von 16 Nächten im Februar 2023
Antwort von VrboOwner am 20. Juni 2023
Rodney, thank you for taking the time to share your valuable feedback. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We are very sorry for the faulty appliances and broken wine opener. It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded all your concerns to the local staff so that we can take the appropriate steps toward a resolution. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.
Bewertung von einer Partner-Website

10/10 – Hervorragend

Karrie B.

One of the best!

Seven palms was one of the best homes we have ever rented. The location and the home were both amazing. We were a family of 7 (no couples) and only two people shared a bed. Which was great for the kids. They would have fought if they had to share a bed. The home is perfect for multiple couples as well. Each room was like having a suite. No ping pong table provided nor the golf cart. They should retake pictures without it. And omit the cart from the listing as well. But you don’t need it. Beach is walking distance and has plenty of parking spots. Each floor had AC controls which was great for those who like it colder than others when sleeping. We barely went to the beach because the pool patio was so amazing. Kids fished from the dock and we kayaked as well. Rented poles from a local shop. Plenty of towels and all that was needed. Definitely a house we would rent again should we return to the keys.
Verifizierte Bewertung

10/10 – Hervorragend

Lori Y.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Christmas in the Keys

Perfect match for our family! We have rented multiple properties in the Keys in both the summer and Christmas Holidays. This was the first property that met and exceeded our expectations! Prior to arrival we had a change in plans that we felt the owner could resolve, it was a bit difficult working through Vacasa to ask a direct question to the owner. We found the owners contact on our own and then through the owner and the local property agent, Danielle, all issues/questions were immediately resolved. Check in went smoothly through Vacasa. The house layout is uniquely designed to optimize BOTH open water sunrise and sunset views from the upper floor and middle balcony’s. Spectacular! The kitchen had everything we needed. Bedrooms were beautifully decorated and very comfortable. The great room and dining area accommodated our large family very well. We had the pool heated and the weather was unusually cold so that was a definite must. The outdoor living area was key to our stay. The dock, the pool, tons of outdoor furniture, tv and bar set up was wonderful for a laid back family vacation! 4 bikes and 3 Kayaks were available for use as well. An absolute fabulous home! We would love to come back again!
Aufenthalt von 10 Nächten im Dezember 2023
Bewertung von einer Partner-Website

2/10 – Ungenügend

Nicole T.

Tons of potential BUT!!!

We booked this vacation home 11 months in advance of our vacation. Before booking I asked many questions and felt comfortable with the answers enough to book the home. My husband and I even traveled to The Keys in My 2022 to make certain the home existed and was realistically advertised. In andvance of our arrival we paid the additional fee for the heated pool. This property did not meet our expectations! Apparently, the home had undergone renovations prior to our arrival and this created many issues for us while using the home. Issues include: Pool would not heat, we messaged them immediately and were told a pool person would be bysoon. Three days later still no one had stopped by and we had asked repeatedly how to use the pool and spa and there were no instructions anywhere near the pool area or in the home. My husband picked up over 50 screws on the patio where the ping pong table was located and the ping pong table was not assembled for us to use. We had to put it together. We had ants in one of the bedrooms and bathrooms and around the pool deck. We messaged them at 8:00 am in the morning and they didn’t get back to us until around 5:00 pm. By that time we had already gone to store to buy our own bug spray. When we would turn on the vent in the bathroom the ants would come out of the vent and crawl all over. The water in the kitchen sink could be cold or warm but not both at the same time. It was plumbed wrong. The last two days we were there one of the showers dripped all night long. Couldn’t get it to stop. Based on the photos listed on VBRO there are patio/ decks that are missing patio furniture. The upper sun deck off of kitchen only had 2 chairs and they are plastic. One of them was broken. The owner of the home has several signs on the property with their email listed for comments or questions. I emailed this address and never received a reply, and yes I checked my spam mail just in case. When we arrived the outdoor trash bins were full of construction debri and to heavy for us to move ourselves out to the curb for garbage day. A Vacasa person did come by to put the garbage out and delivered new trash cans for us to use. They have electrical outlets that are not covered on the main floor/landing area (exposed electrical outlets). They have a refrigerator plugged into an extension cord and that extension cord is plugged into a wall outlet that is not covered (so it’s exsposed to the elements). The banister from the 2nd to 3rd floor is pulling out of the wall. Several blinds were broken and some were replaced while we were staying their. A toilet lid was broken and just sitting next to the toilet, this was also replaced while we were there. I’m not a big fan of having people in my vacation home to fix things during my stay. I want to be on vacation! These were the biggest issues, for $10,000 for 9 days at a luxury vacation home this property did not hit the mark.
Aufenthalt von 9 Nächten im Dezember 2022
Antwort von VrboOwner am 20. Juni 2023
Thank you for your review, Nicole. We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. The pool heater stopped working due to tampering with the settings, to avoid future issues, we will be including a user guide for the pool and equipment. We are happy to report that the pool has been addressed and is in good working order. We apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest before check-in. The home has had major exterior renovations done, including tile work on the outdoor patio areas and fresh paint on the home. The local manager has removed all of the contractor screws from the yard, had the home treated for pests and had the plumbing addressed. The showers have to be turned off completely to avoid them from dripping after using them. All of the wall outlets have been corrected and properly covered. Due to recent renovations, the trash cans were full and awaiting pickup. We did, however, have the cans pulled to the road and provided guests with new cans so they were not in the way. We appreciate the opportunity to address any outlying concerns to ensure our service standards are being thoroughly met. We have passed along your comments to our local manager so that this will be addressed accordingly and we are looking forward to hosting you with a truly relaxing and exceptional stay.
Bewertung von einer Partner-Website

6/10 – Okay

Shannon S.

Beautiful Home, But Many Issues

Overall, this house was nice and very updated with regards to furnishing and appliances. The pool and outdoor living space were wonderful. We loved the hammocks. Cons: 1. We booked this house through VRBO which then turned out to actually be TurnKey which then was transferred to Vacasa. When we originally booked we were promised early check-in, but once this was transferred to Vacasa we had to wait until normal check-in time. When we arrived, we couldn't enter the house because we were given the incorrect house code. We had to call and the rep we spoke to had to go through 3 other codes for us until one finally worked. This was frustrating to say the least. 2. The house sleeps 12, we originally booked for 10, but finally had 8 guests. With that said, the house did not have enough washcloths for even 8 guests. I called Vacasa and rep told me she would transfer to "local team", but I was never contacted and this issue was never addressed. If the house sleeps 12, then it should have the towels, etc. to serve 12. 3. The pool was not clean upon our arrival. it was full of leaves which I do admit could be due to the high winds, but with that said, the pool net at the house was completely broken with a large hole in the netting upon our arrival so it certainly was not used by any staff to clean out the pool. And we had to call to get another pool net so we could clean it out ourselves. For the $$ to rent this house, the pool should be clean upon arrival! 4. We paid extra to use the golf cart. We used it for a day and half and plugged it in after each use. We are very familiar with operating golf carts as we use them often. On 2nd day the golf cart died on our way back from the beach. My husband and another guest had to push the cart all the way back to the house!! We called and were told it was the rechargable battery and it needed to be replaced, but we did our own checking and it was the outlet in the wall which was set to charge the golf cart. It had no power to it and thus was cart was never charging when it was plugged in. I would suggest updating this to make it clear to the renter if and when there is an issue with the charging station. Nobody should have to push the cart back to the house! 5. The most CONCERNING thing to us was halfway through the week we realized the owner was tracking us, using our cell phone location services through the rental provided Wifi. Our phones all notified us we were being tracked by an airtag device. Initially, we thought the golf cart itself had the airtag, but this is not the case because our underage children were tracked to Key West and back to the house and to the airport. I can understand the owner tracking the golf cart to ensure it is not taken out of the recommended limits, BUT, this should be fully disclosed upon renting the cart. And it clearly was not the golf cart but our actual phones being tracked. As a parent, I am 100% not OK with someone tracking my children without my consent (or theirs!). Its an invasion of privacy. Pros: Danielle, the property manger was amazing!! She responded immediately to all texts even on her day off! I am very grateful to her for assisting with us with all the issues we had during the week.
Aufenthalt von 7 Nächten im April 2022
Antwort von VrboOwner am 20. Juni 2023
Shannon, we are sorry to have been unable to provide you with a more pleasant and accommodating stay. We strive to have excellent, guest-focused service and we apologize if we missed the mark this time. We appreciate you sharing your feedback and concerns with us in order for us to address the areas in need of attention throughout the home. Please note that the golf cart has an apple tag installed on it for anti-theft purposes. If the apple tag starts moving, it notifies anyone in Bluetooth range advising they are moving with an apple tag the notification will appear on any phones in range. Guests could even be notified later after using the golf cart due to a delay with the tag and apple push notification. The owner was by no means tracking the guests. We will work with our local team to ensure the reported items are corrected for future guests, and we hope for an opportunity to provide you with an exceptional vacation experience in the future.

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