Haus in Bergstadt

Thank you Josh for being such considerate and communicative guests! Please visit us again.

Thank you Alison!

When Katie first showed up she called me already irritated that our code was not working. I asked her to send me a photo of the keypad to make sure she was in the right place and she was unable to work her phone and do that. I called my neighbor who graciously came out to help her and found that Katie was trying to get into our garage instead of the obvious front door. Next I received an irritated call from Katie claiming that the tv doesn't work. I spoke with her husband who kept telling me that he was very tech savvy and that there was something seriously wrong. I contacted our husband and wife team immediately to come out and when they did they found the box unplugged. Yes we do ask that our renters only put their white towels in the washer and start the load to assist with a more efficient turn over. We are in the middle of a post pandemic economy.... We have screens that are in process of being repaired and it has taken a long time through no fault of ours. No matter what what repairs are in process we responded to each and every complaint from the couple with the utmost patience and courtesy. From the moment they arrived they were guests that were looking for a confrontation. I have been a super host for 8 solid years in California and successfully at our home ( not a rental property in a rental pool) in Steamboat with NO bad reviews. I will have to say I have never experienced a more aggressively rude couple in my entire host career. They were mean, rude, and entitled. I would never recommend them to anyone. We have cherished all of our guests. With a home share program which is what we are, inviting guests in we have more maintenance issue than normal. Instead of just us using our homes we have hundreds of guests that spill, and mistreat our possessions but do we go OFF on them...Never.