4 SCHLAFZIMMER-HILLTOP-BLICKHAUS MIT PRIVATEM POOL

While this client seemed to be very nice, I believe that there are some inconsistencies, which need to be explained. Also, if the "experience at the house was nice, very clean when they arrived," we should not have been given a rating of "one star." The client said that there were "small bugs" at the house, when she arrived for her stay at the end of October. Another client was there for two weeks at the beginning of the month, and we, the owners, were there for almost the next two weeks, and there were no bugs. We left a coupe of days before this client arrived, and we personally did deep cleaning of the house with our housekeeper. The client called a few hours after she arrived and said there were "small bugs." The client stated that she was allergic to them and could swell up, and that she was already taking antihistamines, and that they wanted to go to leave and go to a hotel. We told them to try some bug spray, since it was late at night, and there were no nearby hotels. Our housekeeper was unable to come up to the house at that late hour, but we said that she could come early in the morning. We spoke with the client early the following day, and she was still anxious about the situation. After speaking on the phone with VRBO, we granted the client a full refund including the cleaning fee, although she had stayed the one night. The cleaning lady went up and did not find any bugs at that time. However, we did hire an exterminator service, and they now go to the house twice a month. We are not sure if other vacation rental are offering this, but we did inform VRBO that we now had this service in place. We spoke about the incident with VRBO, and we said that we did not want to give the client a negative review, if she indeed had allergic problems, although we realized that she would probably give us a low score. VRBO said that since the reservation was a "cancellation," that neither party had to post comments about each other since the exterminator service had been hired and the problem resolved. However, they still chose to post this client's comments, anyway, so we are responding.

Yes, we, too are not happy with that short stretch of road to the house. Unfortunately, the road is under the jurisdiction of the Municipio de Vega Baja, which means that the local government is in charge, and the private property owners cannot do anything but appeal to that government agency. The road was repaired in 2017-2018 after Hurricane Maria, but then another storm caused damage. The residents of the area have publicized the issue on the news and have continued to go to the mayor and our representatives, however, we are still waiting for them to act

We advertise this house as a rural property. We also speak to them directly by telephone before they travel there. People who are familiar with Puerto Rico know that the roads in the rural areas are winding, that many interior parts of the island have hills, and that the roads are not always well maintained. The upkeep of the roads is the duty of the municipal government, and they are far behind in doing repairs. We wish that we had more power to change the situation. So, while this is unfortunate, it is not anything that we have the ability to repair, as the roads mentioned by the client are on public property.