6/10 – Okay
Caroline
23. Sept. 2025
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
The villa itself? Fabulous. Spotlessly clean, beautifully equipped, and in a location that was nothing short of perfect. We were even greeted with a lovely welcome package – though no milk or bread, which, being British, felt like a small national crisis over breakfast.Where things became less fabulous was the communication. Paying the balance was a saga: the payment link didn’t work, eventually I was told it would come out of the same account as the deposit (which it did), and yet I still received two more requests for payment..Surprises continued. The property description didn’t mention that electricity would be billed separately – that little nugget only appeared after the deposit was paid. Nor did it mention the CCTV pointed at the pool, which was less “holiday privacy” and more “Big Brother: sun lounger edition.”On the penultimate day, I spotted a 300 pending transaction from my account. After asking, I was told it was a damage deposit “just in case.” Again, not something we’d been informed about. And, once home, I was told we hadn’t followed the electricity policy and money would be deducted from the damage waiver. Luckily, photo and video evidence cleared that up – cue an apology for the miscommunication.So, in short: the villa and location were superb (truly faultless, CCTV aside), but the lack of clear communication about payments, electricity, and deposits did put a dampener on things. With a few tweaks to transparency, this would be a five-star experience.
Caroline
Aufenthalt von 11 Nächten im September 2025
