Luxury boutique 1 bed apartment in the heart of Bowness-on-Windermere

We’re so pleased to hear that Chris was helpful during your stay and that you found the property spotlessly clean upon arrival—it’s something we take great pride in. Chris always strives to provide excellent service, and we’re glad to know he made himself available to you throughout your stay. While he assured us that he mentioned he was just a phone call away, we understand that you chose not to reach out on this occasion. We’re here to make every guest’s experience as smooth and enjoyable as possible, and we encourage guests to take full advantage of the support available during their stay. So the whole team was deflated to receive such a low score as you seemed so happy to be in the accommodation. The property is indeed a former bank that’s been thoughtfully adapted to make the best use of the space. The Lake District’s strict planning laws help preserve the unique charm and history of the area, which is something we’re incredibly proud of as locals. Unlike urban areas where redevelopment is more flexible, our aim is to strike a balance between preserving the building’s heritage and creating a comfortable space for our guests. The design embraces a cozy, minimalist approach, which many of our guests have enjoyed for its unique charm. That said, we understand it might not suit everyone’s preferences. We appreciate your suggestion about adding more coat hooks and will certainly take that into consideration as we continue to improve the property. We also want to thank you for your thoughts on the lighting. The softer, ambient lighting was chosen to create a relaxing atmosphere, but we understand it may not be ideal for tasks like hair or makeup. Your idea of a brighter mirror is fantastic, and we’ll explore options to better balance ambiance and functionality. For reference, the bathroom does have a well-lit mirror designed for tasks like shaving or makeup application, but we’ll ensure this is communicated more clearly. We’re sorry to hear you felt cold during your stay. That’s not the experience we aim to provide, and it’s not feedback we’ve received before. The heating system is state-of-the-art and adjustable, but it sounds like it may not have met your needs. We’ve reviewed its performance to ensure everything is functioning correctly and cant replicate any issue. The guest guide includes detailed instructions for operating the heating, and we’ll check to see if these could be made clearer. We’ll also remind guests that extra blankets are always available upon request—just a quick call to us is all it takes! That said the same phone call could of attended to provide assistance with heating. Regarding storage in the kitchen and bathroom, these areas were designed to maximize the available space, but we’ll take your feedback into account for future improvements. We’re truly sorry about the oversight with the glassware and towels. That’s not our usual standard, and we’ll ensure these checks are tightened moving forward to avoid any inconvenience for future guests. Our website includes videos of all our properties, offering a range of options to suit individual needs across our portfolio. If this particular space wasn’t the right fit, we’d love to help you find something more suitable for your next stay. Thank you again for sharing your thoughts. While we understand this property may not have been a perfect fit for you, your feedback is invaluable to us as we strive to enhance the guest experience. We hope the positives of your stay left a lasting impression, and we’d be delighted to welcome you back in the future if you decide to give us another try! Warm regards, Errol

Thank you for your feedback. We're pleased to hear you found the apartment clean and enjoyed the location. We would, however, like to clarify the parking information. We do not advertise overnight parking directly outside the apartment, and all parking arrangements are clearly explained in the Guest Guide sent at the time of booking. As the apartment is located in one of the UK's busiest tourist destinations outside London, dedicated on-site parking is very limited. We provide guests with the option to use our private car park at another property, which is around a 10-minute journey away by car. Alternatively, there is unrestricted on-street parking on the surrounding residential roads, all of which is detailed in the Guest Guide. Public transport in the area is also excellent, making it easy to return to the apartment. We're sorry that the parking arrangements didn't meet your expectations, but we do our best to ensure guests have all the information they need before they arrive.