Americas Ferienhaus

We are very very surprised by your comment, which includes very serious and unfounded accusations. We would like to clarify that at no point did we request your bank details, neither before your arrival nor at any other time. The damage deposit was pre-authorized through a secure link before your arrival from you, as clearly stated in the booking conditions, and was fully released after your departure. All transactions were processed directly between you and the bank through a secure and encrypted system. You have never mentioned before any fraudulent activity, and such a situation should be reported to your bank and the appropriate authorities. Suggesting that our company is involved is not only false but seriously damaging to our reputation. We take pride in offering a professional, transparent, and secure service to all our guests. We strongly reject defamatory statements that misrepresent our work, and we inform you that your comments will be reported to the relevant authorities for appropriate evaluation and action.