Filoli

Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the stunning location and found the home spacious, beautiful and well appointed. It’s great to know the generous supply of glassware, cutlery and crockery was also well suited to your group. We’d love to welcome you back again! - PSA team

Hi Jason, thank you for your positive review! It's amazing to know that you enjoyed your stay and that is the goal. Until next time! - PSA Team

We are incredibly grateful that you took the time to leave us a 5-star review!

Dear Guest, Thank you for taking the time to provide us your feedback. We ask our guests to reach out to us whilst in the property for any concerns so we have a fair & reasonable opportunity to rectify any issues getting your holiday back on track asap & we ask for photo evidence. All of our properties clearly state they are self contained & list all amenities provided. Some properties supply soap & some do not, being advertised as self contained means guests are responsible to supply thier own items. Should you have reached out about any cleaning issues we would have loved to address with you. We offer 24hr reservations, after hours service, maintenance, local trades, staff & cleaners. Our water front properties can attract more sand & dust & are therefore on regular spring cleaning rosters. Our properties that offer BBQ's have a 'swop n go' set up in Port Stephens & if guests need to swop a bottle during their stay they simply supply us with the receipt on departure for a full refund, however I understand you did call us to do that for you & I am pleased our handyman supplied you with a full BBQ gas bottle. Hope to see you again enjoying our beautiful Port Stephens Surrounds.