Terrasse & Gemeinschaftsvorteile: Helles Haus am Pocono Lake!

Hi Mark, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. - After hearing your feedback, we followed up with our local Guest Contact, who confirmed that you had reached out during your stay to advise there was food left in the freezer, but you did not indicate any other issues or concerns. She promptly responded and offered to come and collect the food from the freezer once packed up and offered to compensate you for the inconvenience once the food was collected. You politely declined and said you would take care of it. - We use a cleaning service that professionally cleans the home before each guest stay. To ensure our high standards are being met and maintained, once the property is cleaned, it is inspected to ensure cleanliness, and is ready for the next incoming guest. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.