Blick auf den Fluss & überdachte Terrasse: Haus am Susquehanna!

Hi there, we're sorry to hear your stay fell short of expectations. The homeowner would like to provide the following clarifications:- We were surprised to hear about the lockout issue, as the entry code provided by Evolve has remained the same and hasn’t caused problems for past guests.- We don’t advertise a barbecue grill in the listing, and we were not aware of any messages asking about one before your stay.- We’ve stocked the kitchen with a standard set of pots and pans, and this is the first time we’ve received concerns about their quality or cleanliness. - Since the home is in a rural area, occasional sightings of spiders can happen, though this hasn’t been a common issue. - We stocked each bathroom with two toilet paper rolls and placed extras in the nearby closets. Thank you for letting us know about your visit.

Hi Joseph, while we want our guests to enjoy their stay here, we also need them to respect the house rules and treat the property as their own. We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We were disappointed to read your feedback that our home did not meet your expectations, we have since your stay checked for any missed communication from you and could find no record of missed calls or emails, had you reached out we would have been more than happy to address any issues or concerns you may have had during your stay. Evolve did try to contact you by phone and email but did not receive a response. - We use local, professional photographers to make sure that the listing photos correctly reflect the property so guests can decide before booking if the decor and our home meet their expectations. - Due to the location of the home insects can be prevalent in the area, we encourage our guests to keep the doors closed to prevent them from entering the home. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!