Chaves - Ferienhaus mit Pool in Strand- und Golfplatznähe

This is a vindictive and basically unfounded report. 1. Meeting with the keyholder ought to be arranged in the days before arrival. It might well be that the keyholder is busy when you arrive, and if the guest calls only then he would have to wait a little. As an alternative access via lockbox can be arranged. 2. Guest insisted to move in a day earlier than was offer through VRBO. She declared she needed the home, cleaning would not be necessary if only she could move in early. 3. Guest was asked if carpet cleaner may do some work. Guest declined -- so the carpet cleaner came after her stay. 4. A/Cs stop working when they ice over. A/Cs usually ice over when doors and windows are left open and the A/C has to cool down the continent of America. 5. Pool service is once a week. This, of course, entails only routine service and clean-up, not waste removal or cleaning up after guests. The party thoroughly trashed the place. Besides, we have a non-pet policy, guests breached this agreement and let her cat mark the territory. Uncounted inventory was lost. Security deposit was seized to at least partly cover the damages and cost of cleaning. Uncovered damages exceed $1,500.

1. Our response time after the guest notified us of the electrical outage was one hour. We had the issue resolved after around 4 hours. The affected breaker is accessible on the outside. Guest on request was refunded one night. 2. Text messages or emails are often the more effective option to communicate. 3. The beds are furnished each with different mattresses of varying hardness, some with box springs some without. Whether too soft, too hard or just right is a question of personal taste. 4. Towels, pillows, pillow cases, sheets are replaced on a regular basis; and have been replaced since the guest departed. 5. While staying the guest did not mention the TV remote control didn't work. This is an easy fix.

This guest's complaints are quickly moving targets. First she claimed she "felt scammed", because the pool heating would not work. I pointed out that in the listing's description it says "pool heating by heat pump" and heat pumps need some remnant heat to be pumped. Long cold spells lead to non-working heat pumps. The majority of outside pools in FL is heated by heat pumps which stop working at around 50°. This is described in our facts sheet which the guest had ample opportunity to acknowledge. Then, guest claimed she was not informed of the damages Hurricane Ian caused in Sep 2022. Again: Not true! Guest was advised of damages in her booking confirmation 2 months before arrival, then again in our instructions & directions letter conveyed about 2 weeks prior to arrival. She booked this place end of Oct 2022 after weeks of national news covering hurricane damages in South West Florida. How could she not be aware show was destined for a disaster zone?! Guest claimed she performed a deep clean for which in my naiveté I granted her a compensation only to find that the guests not only did not deep clean she also failed to perform her mandatory departure clean-up. To summarize: Guest mistook rental of a vacation home for a full service stay in a 4-star hotel. A stay in a Vacation Home is not that at all. When you rent a Vacation Home you temporarily take on some responsibilities of the owner. In contrast, staying in a full service hotel allows you to give up responsibilities. Had the guest done her due diligence in research and thought a little longer about what she purchased, she could have spared herself the disappointment.

Für die freundliche Rückmeldung möchte ich mich bedanken, und gerne antworte ich darauf wie folgt: 1. Pool: Ich biete auch Ferienhäuser mit Pool an, zum Beispiel Objekt-Nr. 957761 und Objekt-Nr. 960823 2. Fernsehempfang: Die Anmerkungen zum emfangbaren TV-Programm nehme ich zum Anlass, die Beschreibung des Hauses wie folgt zu ergänzen: "Das Haus ist mit einem digitalen terrestrischen Fernsehempfänger ausgestattet, das Fernsehprogramm wird also digital über Antenne empfangen. Es sind ca. 45 Kanäle empfangbar, darunter spanisch-sprachige Unterhaltung, religiöse Sender und Einkaufskanäle. Ungefähr 15-20 der empfangbaren Kanäle senden englischsprachige Unterhaltung. Für mehr Unterhaltung bieten sich netflix.com oder ähnliche an." respektive: "TV-entertainment is digitally received by antenna; viewer may select out of approximately 45 programs, including spanish languaged program, religious content and shopping channels. About 15-20 programs are entertainment in English language. For more entertainment there's always netflix and the like."

For weekly or biweekly pool service the pool cover is not commonly removed and replaced by a pool service company. Guest may control the heat pump at their discretion. Water temperature depends on weather, usage of pool cover, settings of the heat pump. March is winter time and an outside pool is not a Jacuzzi.

Guest stayed right after hurricane Ian wreaked havoc in South West Florida. Guest was instructed from the start that this place is located in a disaster zone and that it took some damage. Keyholder diligently informed guest about the restrictions the County imposed (like curfew, drinking water restrictions), and the city's security warnings warranted by power outages at night. This place was thoroughly cleaned before guest's arrival. Guests stayed nearly a week without complaint. Neighborhood is not "shady", but at that time, of course, was shred to tatters.