5 Schlafzimmer3 BadezimmerPlatz für 12 Gäste211.8 m²
Beliebte Annehmlichkeiten
Whirlpool vor Ort
Parkplätze auf dem Gelände verfügbar
Küche
Waschmaschine und Trockner
Klimaanlage
Außengrill
Lerne die Gegend kennen
Garfield, AR
Lost Bridge North Park
Place, Lost Bridge North Park
3 Autominuten
Lost Bridge South Park
Place, Lost Bridge South Park
3 Autominuten
Beaver Lake
Place, Beaver Lake
3 Autominuten
Fayetteville, AR (XNA-Northwest Arkansas Regional)
Airport, Fayetteville, AR (XNA-Northwest Arkansas Regional)
53 Autominuten
Zimmer und Betten
5 Schlafzimmer (Platz für 12 Personen)
Schlafzimmer 1
1 King-Bett
Schlafzimmer 2
1 Queen-Bett
Schlafzimmer 3
1 Queen-Bett
Schlafzimmer 4
2 Einzel-Etagenbetten
Schlafzimmer 5
1 Einzel-Etagenbett
3 Badezimmer
Badezimmer 1
Badewanne · Toilette · Nur Dusche
Badezimmer 2
Badewanne · Toilette · Nur Dusche
Badezimmer 3
Badewanne · Toilette · Nur Dusche
Weitere Räumlichkeiten
Küche
Arbeitsbereich
Balkon
Mehr zu dieser Unterkunft
★ ᖇᗩYBUᖇ ᑎ LOᗪGE »Whirlpool» $ 1M LᗩKE VIEW!
Zusammenfassung: Einzigartiges, einzigartiges Seehaus mit einer der ERSTAUNLICHSTEN Aussichten auf den Beaver Lake! Dieses Haus in Lost Bridge Village ist der perfekte Zufluchtsort für den Alltag und dennoch 30 Minuten von vielen Sehenswürdigkeiten im Nordwesten von Arkansas entfernt, darunter Einkaufsmöglichkeiten, Restaurants, Radwege und lokale Brauereien! Das Haus befindet sich nur 0,4 Meilen vom Flughafen Lost Bridge Village entfernt. Für diejenigen unter Ihnen mit Flugzeugen können Sie buchstäblich von der Landebahn zu unserem Haus laufen!
Der Raum: • Selbst einchecken
• Kabinenstil / rustikales, komfortables Dekor
• Voll ausgestattete Küche
• Hochgeschwindigkeits-WIFI
• Luxushandtücher und Bettwäsche zur Verfügung gestellt
• 2 Wohnbereiche
• Voller Spielbereich mit Brettspielen, Dartscheibe, Airhockey und Tischtennis
• Große hintere Terrasse mit Blick nach Osten mit vielen Sitzgelegenheiten und einem Vision-Holzkohlegrill (Holzkohleklumpen und Grillausrüstung im Lieferumfang enthalten).
• Zugang zum LBVCA-Gemeinschaftsbereich (Schwimmbad, Fitnessraum, Basketballplatz, Eingang am See)
Gastzugang: Sie finden im ganzen Haus eine optimale Organisation für totale Entspannung. Wir haben uns um alle Details gekümmert, um ein stressfreies Reisen zu gewährleisten.
Packen Sie Licht! Wenn Sie etwas vergessen haben, sind Sie bei uns genau richtig.
Interaktion mit Gästen: Der ganze Ort gehört dir! Sie haben jederzeit absolute Privatsphäre, aber wir wohnen nur wenige Minuten entfernt, falls Sie etwas benötigen. Wir reagieren sehr schnell per SMS, Telefon oder Airbnb.
By booking our property you are agreeing that you have read our house rules, you agree to our house rules, and you will accept full responsibility ...
Wichtige Informationen
Wissenswertes
Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Diese Unterkunft akzeptiert Bargeld.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Der Gastgeber hat angegeben, dass die Unterkunft über einen Kohlenmonoxidmelder verfügt
Der Gastgeber hat angegeben, dass es in der Unterkunft einen Rauchmelder gibt
Zu den Sicherheitsvorrichtungen dieser Unterkunft gehören ein Feuerlöscher und ein Erste-Hilfe-Kasten.
Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.
Zur Gegend
Garfield
Mitten in Garfield befindet sich diese Ferienhütte. Wer die Natur der Region bewundern möchte, sollte Folgendes besuchen: Beaver Lake und White River. Ebenfalls einen Besuch wert sind diese beiden Highlights: Turtle Moon Labyrinth und Gazebo Books.
Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.
Wie viel kostet ein Aufenthalt im ★ ᖇᗩYBUᖇ ᑎ LOᗪGE »Whirlpool» $ 1M LᗩKE VIEW!?
Gültig ab 15. Apr. 2026: Die Preise für 1 Übernachtung für 2 Erwachsene im ★ ᖇᗩYBUᖇ ᑎ LOᗪGE »Whirlpool» $ 1M LᗩKE VIEW! am 19. Juni 2026 beginnen bei 400 € (inklusive Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten, um genauere Preise zu erhalten.
Wie viel kostet das Parken bei ★ ᖇᗩYBUᖇ ᑎ LOᗪGE »Whirlpool» $ 1M LᗩKE VIEW!?
Auf dem Gelände der Unterkunft stehen Parkplätze zur Verfügung.
Wann ist der Check-in bei ★ ᖇᗩYBUᖇ ᑎ LOᗪGE »Whirlpool» $ 1M LᗩKE VIEW!?
Check-in ab: 16:00 Uhr.
Wann ist der Check-out bei ★ ᖇᗩYBUᖇ ᑎ LOᗪGE »Whirlpool» $ 1M LᗩKE VIEW!?
Check-out ist um 10:00 Uhr.
Wo befindet sich ★ ᖇᗩYBUᖇ ᑎ LOᗪGE »Whirlpool» $ 1M LᗩKE VIEW!?
Dank der ausgezeichneten Lage in Garfield ist diese Ferienhütte nur 3,2 km von Lost Bridge North Park und 3,7 km von Beaver Lake entfernt. Ebenfalls nur bis zu 5 km entfernt: Lost Bridge South Park und White River.
Bewertungen
9,4
Außergewöhnlich
Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
23 von insgesamt 29 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
10 – Hervorragend
23
3 von insgesamt 29 Gästebewertungen haben eine Bewertung von 8 - Gut
8 – Gut
3
1 von insgesamt 29 Gästebewertungen haben eine Bewertung von 6 - Okay
6 – Okay
1
2 von insgesamt 29 Gästebewertungen haben eine Bewertung von 4 - Schlecht
4 – Schlecht
2
0 von insgesamt 29 Gästebewertungen haben eine Bewertung von 2 - Ungenügend
2 – Ungenügend
0
9,6/10
Sauberkeit
8,0/10
Ausstattung
8,0/10
Zustand der Unterkunft
9,8/10
Check-in
9,2/10
Kommunikation
9,4/10
Lage
9,4/10
Genauigkeit des Onlineauftritts
Bewertungen
Verifizierte Bewertung
10/10 – Hervorragend
Chris B.
9. März 2026
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
We absolutely LOVED this place! So welcoming, set up beautifully, and had absolutely everything our family needed! Our family still talks about this home and how it was our favorite! Can’t recommend it enough.
Chris B.
Aufenthalt von 4 Nächten im Dezember 2025
Verifizierte Bewertung
10/10 – Hervorragend
Kathleen C.
22. Sept. 2025
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
My friends and I had a wonderful stay. The house was very clean and came fully stocked with all the essentials like pots/pans, towels, coffee, etc. They even left a bottle of wine as a gift and had adorable towel animals in every room : ) The view is absolutely beautiful too!
Kathleen C.
Aufenthalt von 2 Nächten im September 2025
Verifizierte Bewertung
10/10 – Hervorragend
Emily F.
17. Aug. 2025
Gut: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Lage
Easy check in and great view. We really enjoyed the hot tub! We used the community area as well, plenty of room for our large family! Tip: pretty secluded area so be sure to bring food as we did not so we were stuck with the local Dollar General.
Emily F.
Aufenthalt von 2 Nächten im August 2025
Antwort von VrboOwner am 13. Sept. 2025
We are happy to hear you enjoyed your stay, we pride ourselves in making our guests feel at their home away from home. Safe Travels!
Verifizierte Bewertung
10/10 – Hervorragend
annie h.
4. Aug. 2025
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Views were amazing with many “deer” friends to enjoy with. Host was very communicative and quick to respond. Definitely recommend.
annie h.
Aufenthalt von 3 Nächten im August 2025
Antwort von VrboOwner am 14. Sept. 2025
We are happy to hear you enjoyed your stay and the location. Thank you for your review! We would love to host you again in the future.
Verifizierte Bewertung
10/10 – Hervorragend
Verifizierter Reisender
17. Juli 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Perfect Weekend Getaway!
Great place for my family, friends including best friend who traveled from Tennessee! Enjoyed it and will be back!
Verifizierter Reisender
Aufenthalt von 2 Nächten im Juli 2023
Antwort von VrboOwner am 19. Feb. 2024
Thank you for your kind review, Alicia! We are happy to hear that you enjoyed the home, and we can't wait to host you again!
Verifizierte Bewertung
10/10 – Hervorragend
Pam H.
27. Juli 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Stay at Rayburn
Nice place. Very enjoyable.
Pam H.
Aufenthalt von 4 Nächten im Juli 2021
Antwort von VrboOwner am 1. Aug. 2021
Thank you Pam!
Verifizierte Bewertung
10/10 – Hervorragend
Danielle P.
28. Dez. 2020
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Perfect weekend getaway!
Property owner very responsive and helpful. Beautiful view, cozy and comfortable house...hot tub was perfect on a chilly night
Danielle P.
Aufenthalt von 2 Nächten im Dezember 2020
Antwort von VrboOwner am 12. Juli 2021
Thank you Danielle!
Verifizierte Bewertung
10/10 – Hervorragend
Diane H.
27. Okt. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Getaway
Great experience over all.
Diane H.
Aufenthalt von 3 Nächten im Oktober 2024
Verifizierte Bewertung
10/10 – Hervorragend
Brenda S.
10. Jan. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great family vacations
Beautiful house, clean environment
Only thing we didn’t like is the neighborhood quiet time begins too early and we love outdoors especially in a beautiful place like this
Definitely recommend it!
Brenda S.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von VrboOwner am 19. Feb. 2024
Thank you for your review, Brenda. We are happy to hear that you enjoyed the home and it's location, and we can't wait to host you again!
Verifizierte Bewertung
10/10 – Hervorragend
Karen M.
19. Okt. 2020
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful
Amazing views. Plenty of room and well stocked. Wish we could have stayed longer !
Karen M.
Aufenthalt von 2 Nächten im Oktober 2020
Antwort von VrboOwner am 12. Juli 2021
Thank you Karen! Come back anytime!
Verifizierte Bewertung
10/10 – Hervorragend
Natalie P.
15. Jan. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Incredible Spot!
We’re locals of NWA & wanted a staycation for my husbands 30th birthday & this place was the PERFECT spot for that! It was so clean, plenty of space for everyone, the hosts communicated efficiently & fast when we had some technical difficulties & lastly the view is incredible. Would 100% stay at this place again!
Natalie P.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von VrboOwner am 29. Jan. 2024
Thank you Natalie for such a pleasant review! We are so glad that you were able to enjoy a clean and comfortable stay with us, and that you enjoyed the view! We look forward to hosting you again!
Verifizierte Bewertung
10/10 – Hervorragend
Mike F.
3. Sept. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beaver Lake
Enjoyed it. Great view of the lake. Beautiful lake. Clean home. Worked well for all 11 of us.
Mike F.
Aufenthalt von 4 Nächten im August 2024
Antwort von VrboOwner am 10. Dez. 2024
Thank you for your kind review, Mike! We are happy to hear that you enjoyed the stay, and we would love to host you again!
Verifizierte Bewertung
8/10 – Gut
Ronda
11. Okt. 2024
Gut: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
The sunrises looking out across the lake were gorgeous! We spent most of our time sitting out on the deck watching the wildlife running through the trees below or the squirrels and birds above. It was a very relaxing weekend.
Ronda
Aufenthalt von 2 Nächten im Oktober 2024
Verifizierte Bewertung
10/10 – Hervorragend
Luke H.
1. Juli 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Fantastic Views!
We got to spend several days with some friends that came in from out of the country at Rayburn Lodge. Just driving down to the lodge itself was an experience but walking in and seeing the view you had of beaver lake was great. The place was well equipped to handle all of our kids and us while allowing decent access to Rogers and the other attractions around beaver lake. We would definitely choose to stay here again.
Luke H.
Aufenthalt von 4 Nächten im Juni 2024
Antwort von VrboOwner am 22. Juli 2024
Thank you, Luke, for such a kind review! We are happy to hear that you enjoyed the home and found it to be well located! We sincerely look forward to hosting you again soon!
Verifizierte Bewertung
8/10 – Gut
Julia R.
18. Jan. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
So peaceful
We loved our stay at Rayburn Lodge. The view is incredible and the surroundings are so peaceful. Each floor had a unique deck space making it feel especially spacious. The place was so well stocked and welcoming. NWA were very responsive and accommodating for our special request. Something to note is that the living room furniture sits very, very low so it is not well suited for taller people or anyone who with knee or hip issues.
Julia R.
Aufenthalt von 3 Nächten im Januar 2023
Antwort von VrboOwner am 5. Apr. 2023
Thank you for sharing your positive experience at Rayburn Lodge! We are thrilled to hear that you loved your stay, and found the view and surroundings peaceful and enjoyable. We appreciate your comments on the unique deck spaces and the well-stocked amenities. We are also glad that our team was responsive and accommodating to your special request.
We appreciate your feedback regarding the living room furniture, and we will take this into consideration for future improvements. Thank you for bringing this to our attention. We hope to have the opportunity to host you again in the future!
Verifizierte Bewertung
10/10 – Hervorragend
Donna J.
28. Dez. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Family Christmas
My sister's family and mine come together over Christmas and share a cabin each year. This year we enjoyed the incredible views of Beaver lake from this cabin. The cabin was clean and welcoming, check in was easy, and many amenities appreciated. The Kitchen was great to cook in. The beds were comfortable, my only complaint would be the main living room furniture which was rather worn and deflated making it uncomfortable to sit in. The basement furniture was very nice and comfy however. Overall we enjoyed our stay!
Donna J.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von VrboOwner am 5. Feb. 2024
Thank you for your kind review, Donna! We are so happy to hear that you enjoyed the home and its location by the lake! We look forward to hosting you again soon!
Verifizierte Bewertung
6/10 – Okay
Pam H.
8. Okt. 2023
Gut: Check-in
Verbesserungswürdig: Kommunikation
Beautiful view
Overall, we enjoyed our stay. Things that were a concern was the hot tub lid was moldy, the barbecue grill was moldy, the railing is about to fall off, needs a deep, thorough clean. Not easy access to lake. This should’ve been shared. Kayaks but no way of getting them to the lake.
Pam H.
Aufenthalt von 2 Nächten im Oktober 2023
Verifizierte Bewertung
10/10 – Hervorragend
Sandy W.
15. Apr. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Nice getaway
A couple of suggestions would be rug grippers under the rugs they all move on the wood floors in the kitchen and living room area. The roads are steep and extremely winding to get to the house. Once there it was extremely peaceful and the house was clean and perfect size. The bunk beds are really old and need replaced you barely move on them and they making a creaking sound. But I would stay there again just a few suggestions. Thank you for the promptness on responses and the view was absolutely amazing!
Sandy W.
Aufenthalt von 2 Nächten im April 2024
Verifizierte Bewertung
10/10 – Hervorragend
Elizabeth R.
17. Jan. 2022
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Chef Family winter trip.
This place was amazing! We had everything we needed +! The beds hugged you. Dish & stemware are lovely while also accommodating my kitties! The view created an enchanting experience as snow fell while we were plenty warm in the spacious hot tub. There were a few issues like light bulbs out, vent hood not working & some random personal belongings in closets. Toddler enjoyed lots of toys & linens & lovely decor. Teens loved all the entertainment in basement. Very family friendly, baby gates, strollers, toddler dishes ect. This is our cozy winter cabin destination!
Elizabeth R.
Aufenthalt von 3 Nächten im Januar 2022
Antwort von VrboOwner am 18. Jan. 2022
Elizabeth, we appreciate you taking the time to leave us this incredible review! We are so glad that you and your family enjoyed your stay at Rayburn Lodge!
Verifizierte Bewertung
4/10 – Mangelhaft
brian m.
29. Nov. 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
SEWAGE
We had a sewage smell for duration of our stay. Plumber said it was just worked on but pump was to small causing backup. We are frequent Vrbo users and always honest on our experience. We feel we deserve some sort of refund which we never ever ask for. Fortunately 4 people canceled or we would have been worse off. Wasn’t a pleasant stay at all. My son and his young family left at 4 am Sunday to get out of the. Smell. We left extra early as well. Very disappointing Place was nice but also short on utensils and dish towels. Plumbing problem definitely a downer - otherwise fairly high marks.
brian m.
Aufenthalt von 4 Nächten im November 2021
Antwort von VrboOwner am 13. Dez. 2021
Brian was a great guest to have and we would be glad to host him again! However, the situation mentioned in his review was out of our control. We paid after hours service twice during his stay to resolve the issue. Since then we have completely replaced the system and there is zero smell now. We would love to host Brian again and would also offer a discount for the inconvenience.
Verifizierte Bewertung
10/10 – Hervorragend
Kimberly P.
2. Okt. 2022
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Outstanding Luxury Lake House
Beautifully decorated lake home with breathtaking views! This home has everything you need for your stay. Just grab your loved ones, your toothbrush, and your suitcase and enjoy this fantastic getaway! You won’t want to leave!
Kimberly P.
Aufenthalt von 2 Nächten im September 2022
Antwort von VrboOwner am 5. Apr. 2023
Thank you Kimberly for taking the time to share your positive experience at our lake home!
Verifizierte Bewertung
10/10 – Hervorragend
Heath R.
4. Juli 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great Escaoe
Great place, great management team, and great communication! Fantastic rental.
Heath R.
Aufenthalt von 2 Nächten im Juli 2021
Antwort von VrboOwner am 27. Juli 2021
Thank you Heath!
Verifizierte Bewertung
10/10 – Hervorragend
Jane P.
22. Juni 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Girl's Trip
We are a group of 5 retired teachers who embark on a "girl's" trip every year. We could not be more pleased with our accommodations at RayBurn Lodge! The location was WONDERFUL, nestled among the trees with a beautiful view of Beaver Lake. Sitting in the hot tub in the evening was marvelous. The condo was lovely, just as the pictures portray,
and the little extras included were a special and appreciated surprise. The owners were wonderful to work with. We loved every minute of our stay and highly recommend this property!
Thank you for a memorial trip!
Jane P.
Aufenthalt von 3 Nächten im Juni 2021
Antwort von VrboOwner am 12. Juli 2021
Thank you so much Jane! We loved hosting your group!
Verifizierte Bewertung
10/10 – Hervorragend
Nate L.
5. Juni 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Owners and StayNWA had great communication
Very nice property.
Nate L.
Aufenthalt von 2 Nächten im Juni 2021
Antwort von VrboOwner am 21. Juni 2021
Thank you Nate!
Verifizierte Bewertung
4/10 – Mangelhaft
Matt L.
14. Mai 2021
Gut: Sauberkeit und Check-in
Verbesserungswürdig: Kommunikation, Lage und Genauigkeit des Onlineauftritts
Book something else.
First the good: The property has a beautiful view and largely matches the photos as advertised. The host was usually quick to respond.
Now the bad: TLDR: We felt we were super overcharged for this home given that key amenities were broken. Shortly after booking our trip, I noticed that the listing had come off of VRBO. I reached out to the owner to inquire as to why this was the case and all he said was “that’s odd”. Fortunately, check-in was smooth, but the hot tub wasn't working. The host sent a repair man who quickly determined that the heating element was shot and he couldn't fix before our five nights were over. Note that the hot tub was our primary justification for accepting an $X nightly premium relative to other properties we were considering. The owner clearly agrees that the hot tub is a key selling point, given that it’s the cover photo and mentioned in the property title. That second day the ping pong table collapsed.
Recognizing that things can go wrong during a stay, what matters most is how the host handles the situation and this is where Taylor fell short. Only after we brought both issues to his attention did Taylor admit that the property had recently been flooded mere weeks earlier and they had rushed to complete a major renovation of the basement in order to be able to honor the reservation we had made – I guess it wasn’t so “odd” that the listing had previously come off VRBO . The ping pong table was apparently put together in a hurry and incorrectly, causing it to collapse. In full disclosure, we wanted $X/night refunded as this was the amount of the premium we felt we had elected to pay in order to have the hot tub and game room. When we showed Taylor other listings of similar caliber but without a hot tub that were available for more than $X/night less, Taylor told us that those hosts were “underpricing their inventory” and that we should have booked those instead. Instead of giving us what we had thoroughly demonstrated was fair, Taylor offered to let us stay an extra night for free (our schedules wouldn’t allow) or to refund us 1/2 $X and ask VRBO to refund the service fee we had paid them (they didn't).
I’m sure Taylor’s review of us will not be favorable and will emphasize how he has “never been unable to reach a mutually agreeable resolution”, but at the end of the day he had his opportunity and chose to keep an extra ~1/2 $X in his pocket rather than make things right.
Matt L.
Aufenthalt von 5 Nächten im März 2021
Antwort von VrboOwner am 18. Mai 2021
It is unfortunate that even after refunding Matt and his girlfriend a large amount of the accommodation, trying everything we could to resolve an issue that we could not have controlled (the hot tub going out) which is now fixed, that we receive such a poor review.
When our hot tub stopped working we responded immediately, only to hear from
Matt’s girlfriend that she felt as if we were pulling a “bait and switch”.
We told her that this is our livelihood and what we do for a living, and the furthest thing from the truth. We had a pipe burst during the previous freeze and had 3 weeks to completely renovate all 3 bathrooms, our kitchen and the downstairs living room. I mentioned that only to share what updates had been made to the house thinking Matt would appreciate the major updates that had been done AFTER them booking our home. We decided to work night and day to make sure the home was ready for them, when we could have cancelled their reservation and had our insurance cover the lost rental income. We believed that the right thing to do was work to have the place ready for them if there was a chance we could have it ready, because if we cancelled there were no like kind places available due to it being spring break. We told them this story to try to show that we worked very hard to make sure they had a perfect stay.
In regards to the ping pong table it appears as if their children were jumping on it and the table was severely damaged, we have since completely repaired the table.
Every conversation we had with Matt or his girlfriend they were demeaning, demanding and very rude. After refunding them and offering them an additional free night which they declined, they threatened if we didn’t not refund them twice what we had chosen to refund them that they would smear our company name. Although this is not what we wanted, at some point we had to draw the line on their bullying.
Yes Matt is correct, we have hosted thousands of guests and this was the very first time we have been unable to come to a mutual agreement on what we thought was fair, but we believe that even if we gave them exactly what they wanted the review would have been just the same.
This review is a most definitely not an accurate reflection of our property, and hopefully our future guests will read all of our other guest reviews which have been nothing less than 5 stars.
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Zu Gast bei The Wanderlust Co
Stay NWA is a vacation rental management company that offers real estate services, short-term rental consulting, and design services throughout Northwest Arkansas. We provide a diverse selection of unique and luxurious homes for an unforgettable stay! From Fayetteville to Eureka Springs, Northwest Arkansas is full of places to explore and enjoy that you won’t find anywhere else. Our vacation rentals are designed to create a consistent, luxurious, and memorable experience for our guests. Each property is thoughtfully designed, beautifully furnished, and is fully stocked with comfortable bedding, bathroom amenities, kitchen essentials, fast wifi, and so much more! Our team will be available to answer questions or provide recommendations throughout your stay. Please do not hesitate to reach out to us!
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