6/10 – Okay
kyle p.
12. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Lacking
I’ll start off by saying I’ve never left a negative review on a property with VRBO or the other place. We’ve stayed at this complex many times and we’ve always had a great experience. Upon check in, we noticed a strange smell. Checked the AC filter in the hallway and it was way past due for change. That was changed very quickly by the AC company. The air filter cover is dirty, rusty, and bent. Needs replaced. We still noticed the smell and our kids kept sneezing. We thought this was allergies. Upon further investigation, we noticed some spots of black mold on the bathroom ceiling and the sliding door curtain in the living room. This is a problem and obvious health concern. Sliding door does not close properly. Scuffs on the walls. The floor was dirty upon arrival. I communicated these things with the owner and very quickly they apologized but apologies do not mean much unless followed by a solution. They asked me what they could do to fix and I suggested some sort of refund to find a new property since this one was a health concern. They offered and gave a 25% refund which wouldn’t even cover one night for a new unit. Our week with our kids was just a big disappointment. Again, the location and complex has always been great. Do not recommend this unit.
kyle p.
Aufenthalt von 4 Nächten im April 2024
