4/10 – Mangelhaft
Amanda S.
17. März 2025
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Great location, large home, poor management
This stay started off great. We were allowed to check in 2 hours early, which was nice. Throughout the stay, my family noticed multiple issues with the property: master bedroom light was out, entry bathroom light was constantly flickering when on, hot water was not lasting longer than 5 minutes, front bedroom windows don’t lock shut, no shampoo/conditioner in baths, and the deal breaker- there was a half smoked joint in between the bonus room sofa cushions. I reached out to Megan about all these issues during our stay and finally had enough of telling her about issues when my eight year old nephew found and reported the joint to us. At this point, told Megan this is unacceptable and not only should I have not had to contact her about all these issues (minus the hot water heater bc that’s not predictable) and the joint being found by a child was the last straw for us. I asked to speak to the property owner, and Megan refused to connect me with him, but said she explained to him everything that happened and offered to refund our cleaning fee, which I accepted. I just received a refund from the stay and she only sent me &150 of the 375 cleaning fee. Not the full amount she originally said she would send. I hope the owner reads this and is aware of the full situation. On top of all this, the gas company came to replace the meter which Megan didn’t manage, so we had to call her to come back and reignite the pilot light. The gas company said they reached out multiple times. SMH.
Amanda S.
Aufenthalt von 5 Nächten im März 2025
