Großes familienfreundliches Chalet mit Panoramablick auf die Berge

The large games room is a great place for some apre ski fun

I disagree that the chalet is tired, most of the bedding and linen have been replaced in the past 2 years, new mattresses over the past 3 years. I'm sorry you had issues with your phone signal as I never have, myself and other people have worked from the chalet for weeks at a time without any issues. Unfortunately the broadband is not fast in that part of France and if groups all have their phones on the wifi does buffer. I will change the router to see if this helps. Most of the beds were replaced over the past 2 years and I will look at the metal ones. The chalet is a traditional Savoyard chalet and therefor you can hear people moving in some areas of the chalet.

Thanks you for your comments all of them will be dealt with in October. Unfortunately we didn't know about the issues you raised until now. I'm pleased you loved the area and the chalet and had a great holiday. The TV was working, I’m not sure why you couldn’t get it to work. The missing water jugs have been replaced and the oven seems to be working properly.

Thank you Eckhart, I'm glad you enjoyed the Chalet and your holiday.

Merci pour votre commentaire, je suis ravie que vous ayez passé de bonnes vacances au chalet. Thank you for your comments, I'm pleased you had a great holiday at the chalet.

Thank you Jean, I'm always happy to hear when families have a great holiday.

Thank you Dominique, I'm pleased you had a great holiday at the chalet. The old bunkbed was replaced with a new one and several mattresses have been replaced. The leak on the kitchen tap was repaired. I hope to see you again sometime.

Malheureusement, un client précédent ne m'avait pas informé de la casse, il a donc été réparé le lundi. Un nouveau lit sera fourni en septembre. Je ne connaissais pas la fenêtre du salon, donc cela fera également l'objet d'une enquête. Je n'ai pas été informé du WiFi qui a fonctionné pour les clients précédents. Unfortunately, a previous guest had not informed me of the breakage so it was repaired on the Monday. A new bed will be provided in September. I didn't know about the living room window so that will be investigated as well. I wasn't informed about the WiFi which has worked for previous guests.

Bonjour Caroline, Merci pour l'avis, je vais regarder les instructions d'accès et essayer de l'améliorer. Merci encore pour votre réservation. Salutations,

Thank you Malo, We recently carried out repairs and decoration at the chalet so I'm pleased you liked it. Merci Malou, Nous avons récemment effectué des réparations et une décoration au chalet, je suis donc ravi que cela vous ait plu.

Merci d'avoir mis en lumière les problèmes rencontrés. Le plombier va réparer le robinet qui fuit et le tuyau ce mois-ci. Malheureusement les derniers invités n'ont pas emmené les poubelles au bout de l'allée pour être vidées. Je pense que donner seulement 2 étoiles est très dur.

Merci Xavier, Je suis content que vous ayez tous passé un bon moment à Samoëns. La salle de jeux est toujours populaire auprès des familles et des groupes. J'espère que vous aurez la chance de revenir à l'avenir. Thank you Xavier, I'm glad you all had a great time in Samoens. The games room is always popular with families and groups. I hope you get the chance to come back in the future.

Merci Nicolas, je suis content que vous ayez passé de bonnes vacances, j'espère vous revoir à l'avenir. Salutations,

Merci pour votre avis, je suis ravi que vous ayez passé de bonnes vacances et je m'assurerai que le matelas à ressorts soit remplacé. Thank you for your review, I'm so pleased you had a great holiday and I will make sure the spring mattress is replaced.

Le chalet est un chalet alpin traditionnel construit en bois, je vais revoir les indications car c'est la première fois qu'on m'en parle. The chalet is a traditional Alpine chalet built of wood, I will review the directions as this is the first time it has been mentioned to me.

Merci pour l'examen, il y a un contact local qui s'occupe du chalet et des invités et est disponible pour aider si nécessaire. Thank you for the review, there is a local contact who looks after the chalet and guests and is available to help if it is required.

J'ai mis à jour l'adresse dans les directions. je suis heureux que vous ayez apprécié vos vacances I have updated the address in the directions. I'm glad you enjoyed your holiday

Thank you for the review. The playroom is always hit with the kids and competitive adults!! Samoëns is such a pretty village and the area is so beautiful. I'm glad you had a great holiday.