Vermieter-Kommentar: Hi Joanne Thank you for your review, and raising such issues, however, I was very disappointed, because whilst you did contact me, and I responded immediately, the only complaint you raised was regarding the bed 'squeaking', and the blinds not opening. However, as this is the first complaint I have had about the bed, and I am not sure exactly what you expected me to do? I cannot really change an entire bed based on one complaint. Also the blinds have not previously been reported as being broken either. As for the cleanliness, again I am disappointed you never mentioned this in your email whilst you were there, and also I am extremely concerned about this. Cleaners are paid to clean the villa thoroughly between guests, therefore, I have forwarded the review to my management company in Florida for their comments. One of the problems of being based in the UK and so far from the villa, is you are heavily reliant on the management company, to keep things up to a good standard. I am in the process of slowly upgrading the villa, however, this is an expensive process, and something being undertaken gradually, for example a whole new air conditioning unit has just been put in. Its a fine balancing act at keeping the villa updated, but then keeping the price as low as possible. I take any issue with the villa very seriously, and would point out that this year has been a very successful year for the villa, and its fair to say that the majority of people have enjoyed their stay. Sadly, many people that do enjoy their holiday, do not leave reviews. I would say this is very much an isolated incident, and guests are provided with the management company contact details whilst staying at the villa to raise any such issues. I would encourage any guest who encounters such issues, whether at this villa or any other villa for that matter, to contact the management company whilst they are there, enabling, where possible, something to be done. I would also ask, that any guest considering booking my villa and being concerned about this review, to contact me in advance, where I will do my best to help them.