Karlsbad - "Paradiesvogel Oceanview Penthouse"

We really enjoyed Barbara and Steve. They were one of our best guests. Everything was left clean and tidy. Would love to have them back.

These gentlemen were treated with care and kind responses. Much of the items in my penthouse were brand new. They were noisy with complaints from neighbors. My project manager, Rae had to check out all the problems. She called them to ask permission to enter.. Furniture was moved, beds sheets stained and torn, new towels were left behind the BBQ, as well as the BBQ left dirty. There was sand everywhere. This unit is always given in pristine condition. These gentlemen left with the patio screens with holes and TV and sound system unplugged and not replugged to work with Spectrum. Had to call in numerous contractors to the tune of over $2500.00. We only took $300.00 Dollars of there deposit to cover the BBQ cleaning and bed sheets. I sent all the pictures to the Claims department to prove how they left my beautiful unit. Sorry they feel this way. Rae did everything legally and above board. The guys even got a discount because they were with Google. I just want was fair to cover the numerous losses these gentlemen left me with at this unit.