Außergewöhnlicher Meerblick für Traumurlaub in Cala d'Or

Thank you very much for your kind message .

Thank you very much Andy, it was nice to have you in the villa.

Thank you very much for your nice review, you were great guests as well ! Kind regards Nathalie

Thank you very much Maxine, it was great to have you and your family. This kind of appreciation is a real reward for us. We Will pass it to the team . Thanks again Kind regards. Nathalie

Thank you very much Elaine, you are mostly welcome back at the villa !

Thank you so much for your super positive review, I am so happy you enjoyed your stay with us .

Thank you very much Steve , you were super nice guest for us. Welcome to the villa when you want !

Thanks Carolin for your nice review , it was a pleasure to have you and your family at the villa .

Thanks a lot for your very nice review. It is so great to know that our guests enjoy the villa as much as we do pleasure. We will pass your appreciation on to the team. It will be a pleasure to have you and your family next year.

Thank you very much Wendy, you were great guest as well and mostly welcome again at the villa.

Thank you very much

Thank you Sharon for your very nice message , you were very nice guests as well and will be always welcome .

Dear Rebecca, Thanks so much for making the time to write this very nice review. We are so pleased you enjoyed your stay. No doubt you too are a nice host. You and your family are most welcome to come again. Kind regards Nathalie

Thank you very much for your very nice message, it was really nice having you as guests and you are very welcome back home… all the best . Nathalie

Thank you so much Colette for your very nice feedback ! We are so pleased you enjoyed it as much as we do.

Thanks for the feedback. We are always happy when our guests enjoy our villa as much as we do. Have a nice summer. Kind regards Nathalie

Thank you very much for your nice message , it was great welcoming you !

We are deeply sorry that you did not enjoy your stay. The property has been in the family for more than 45 years. The only reason we rent it is that it costs a fortune to maintain a villa on the front line. Our approach has been to try and make our guests happy, as the family and friends who stay with us. The furniture and decoration we have chosen are those of a family house, not the minimum that does the job. In return we expect our guests to take good care of the villa and pay respect to the neighbors and to environment as we do. As such we often go out of our way to satisfy guests’ requests that could be answered through Google or enquiries to the tourist information. In your case finding boat rental companies, finding a supermarket with home delivery, finding a chef to cook for a paella at home whereas Mallorca is dramatically short of manpower during the touristic season, … which we gladly and successfully did. To the problems: AC: it is correct to say the problem unfortunately could not be solved during the stay despite our best effort: our handyman came immediately to try and address the issue. It then took a few days before an AC specialist would come; he could not repair on the spot. And there is a long delay for the spare part as there was no stock in the island. As such we bought mobile AC as an interim solution but it could not be delivered before the end of the stay. Refrigerator: it had been unplugged for the cleaning between guests. It was working initially as the chef could see when it cooked the paella at the villa. It broke thereafter. We first had our handyman fully defrosting it. As the fridge would not get back to work thereafter we immediately ordered a new fridge which was in place for the next guests. Bad luck or bad use of the appliance ? We have our doubts as, when our handyman went to the villa in an effort to make the fridge work, he found the villa with all external doors unlocked, and the AC working although there was nobody in. Communications: It is true that the communication became somewhat emotional from this point onwards. We apologize for that. It has to be said too that, in addition to the above issues, the way your party addressed the person in charge of the villa and offered to tickle her and to massages her got her scared to the point she no longer wanted to come to the villa while your group of friends was there. While we understand you did not like some of our comments although they were factual, we are naturally disappointed that your experience does not recognize the villa itself nor the facts we did our best efforts to meet your requests prior to the stay, and during the stay when issues were coming up, and that we eventually did not retain any money on the deposit although it is highly probable that at least the fridge breakdown came from an improper use. The other lesson we are drawing from this is that we will have only families going forward as this is primarily a family villa.

Thanks so much for the great review ! It is very motivating for us and for the team.😊 You are very welcome to come back if you so wish. Kind regards Nathalie

Thank you very Nice Nicole, for your nice words . I feel very happy that you enjoyed your stay at the villa. You were really nice as well and are most welcome to come back whenever you want ! Liebe Grüße !

Thank you very much Peter for your message, it was great welcoming you as guests .

Thanks for your feedback , you were nice guests as well