2/10 – Ungenügend
JoAnne M.
10. Apr. 2024
Gut: Sauberkeit und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Deceptive descriptions
The house was advertised as air-conditioned but had only 2 cooling units, one in the kitchen and one in the master bedroom. The dining room, queen bedroom, twin bed room, and shared bath were uncomfortably hot. We were there in July 2023, and I would not have chosen this house if I had known about this problem. The day we arrived, there was no water in either shower. The husband of the house cleaner came and was able to get the shared bath shower to work, but the master shower only had water on the massage setting. It stopped working altogether later in the week. It was attached to the wall with a magnet, and fell off during my shower, hitting me in the head and causing a small lump. After many calls to the owner, it was finally replaced after we had been in the house for 7 days. Lastly, the house was advertised as having pool access. This was important to our two teenagers. We told the owner several times that the fob to open the pool did not work. The manager of the subdivision told us that the owner had to contact a locksmith to fix the problem. We never had pool access during the 10 days of our stay. Another issue was that the tenant's information book said that there were 2 bikes available, but there were not.
JoAnne M.
Aufenthalt von 10 Nächten im Juli 2023
