10/10 – Hervorragend
Melissa Ann G.
5. März 2024
Gut: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Overall a pleasant stay
I contacted property management numerous times regarding hot water or lack there of. It would be either scalding or not any at all. The Saturday after arrival we contacted management and a maintenance man came to the house saying it was a timer issue but we would have hot water because at that point we had none. Then we went to no hot water. Contacted them again. We were not at the home but know the maintenance manager had returned. It was initially scalding and then went to again....cold. The next day I contacted management and she came to the house immediately which was appreciated and then went on to s text she read from her phone via the maintenance manager how it is a large house and it will take a while. Start the faucets in the main bath where we were stating before everyone else showers. While she was there it was hot in our bathroom. That was around 2pm. Only I showered and then we again were left without hot water. It was hit or miss the entire week but we realized they were never going to fix it. Two friends showered elsewhere and myself and 2 others had to plan when to shower at different times so we could at least have lukewarm water and not ice cold. We were offered an early check in but when we arrived the cleaning staff was there and we startled them. We then were offered a later check out which we appreciated but that too was not communicated to the cleaning staff brought their kids to swim and we again surprised them.
Melissa Ann G.
Aufenthalt von 9 Nächten im Februar 2024
