Ruhe, Komfort, Raum. Haus von 210 m2 mit offenem Kamin - Wifi - 8 km vom Meer

Dear Claudia. We knew that you were very angry at having forgotten to order bed linen before your arrival, and you hope it was included in the price when it was brought to you quikly after you email. As it's precise on the website, we remind you that it's the only charge option, water, eletricity, internet are included in the rental price. Anyway that's the only thing you complained about even if we questioned you twice during your stay to know if all was well and you did not say anything ... We are surprised therefore by this comment written on your return in Germany. About the household: you demanded to arrive at 10am while the entry into the house is normally scheduled for 3 pm, which did not allow the cleaning lady to organize as usual. But why didn't you tell her anything when she came to bring you the bed linen and maked the beds to you because you were too tired? Why didn't you warn us? We would then have told the cleaning lady to clean up again. How to solve a problem when nothing is said... About the garden and the pond: it is indicated in the announcement that the garden is not fenced and that there is a pond (not dangerous for the numerous dogs who have already stay). Just like you, our tenants and ourselves are very fussy and especially because we stay regularly in the house. We want to create a place where people feel good and we have made it evolve over the last 6 years. We are very attentive to all the remarks and always seek a solution in case of problem. This is evidenced by the many testimonials you have read on the site and in the guestbook. We are astonished by you appreciation, which is far from the others already received. Regards Celine & Adrien