Ferienwohnung - BADALONA

We are pleased to hear that you enjoyed the apartment, found your stay comfortable, and appreciated its proximity to the metro, which makes traveling into Barcelona convenient. Regarding the security alarm you mentioned, we would like to clarify a few important points. As we explained during your stay, this system was installed approximately five years ago, when we observed an increase in security concerns in Barcelona. Our sole intention has always been to enhance the safety and well-being of our guests. The system was connected directly to a security company and included an SOS button for emergencies; it remained completely deactivated whenever guests were staying in the apartment. Furthermore, the camera was entirely covered by an opaque cap, ensuring it could not capture any images or make any recordings. All of this was explained and supported by the documentation we provided to you. Subsequently, we were notified that the alarm system had been tampered with and the camera had been opened. In our view, this incident is linked to the complaint you later filed with the platform regarding the presence of the device. We provided both you and the platform with full explanations and documentation concerning the system’s operation and the conditions under which it was used. In light of this, and to avoid any future disputes, we have decided to permanently remove the security camera and replace the system with motion sensors. We would like to confirm that there are currently no cameras in the apartment. Additionally, as a result of this complaint, we have issued a partial refund for your stay. Finally, it is worth noting that this matter was disclosed and explained from the very first day of your arrival. Despite this, you chose to remain for the full eight-day duration of your stay, only to request financial compensation afterward. We regret that this situation has created a negative perception; however, we believe it is important to place on record the actions we took and the transparency with which we proceeded, and to emphasize that all measures adopted have always been aimed at ensuring the safety, peace of mind, and well-being of our guests.