Serenity Peak - Luxus Chalet, Hallenbad mit Salzwasser, Sauna, Kino & Spielboden

We're so glad you thought the property was awesome and enjoyed both the amenities and the location! We love your enthusiasm and truly appreciate you sharing such kind words about your stay. Thank you for choosing to stay with us, and we hope to welcome you back for another great getaway!

Thank you for your wonderful review! We're delighted to hear that your group had plenty of space and felt comfortable throughout your stay. We're especially happy to hear you were able to create some special vacation memories. Thank you for choosing to stay with us, and we hope to welcome you back for another Smoky Mountain getaway soon!

Thank you so much for your kind review! We’re thrilled to hear this was the nicest home your family has stayed in—that truly means a lot!! It’s great to know the kitchen had everything you needed to cook comfortably, and that you were able to enjoy the indoor pool just as pictured. We’re also glad the spacious layout and en-suite bathrooms gave everyone their own space and made your stay even more comfortable. We truly appreciate you choosing to stay with us and hope to welcome your family back for another great getaway soon!

Thank you so much for this incredible review! Reading about your experience truly made our day. We're thrilled that the home provided the perfect setting for your group to relax, reconnect, and create lasting memories. Grilling on the deck while watching the World Cup on the outdoor TV sounds like an unforgettable experience, and we're honored that our home could be part of such a special trip. It means so much to hear that Tia and Carrington helped introduce your group to everything that makes Gatlinburg and the Great Smoky Mountains so special. From breathtaking mountain views to Anakeesta, mountain coasters, and all the unique experiences the area has to offer, we're delighted you discovered a destination you'll want to return to again and again. Thank you for your kind words about our team. Providing exceptional hospitality and memorable stays is exactly what we strive for, and knowing you're already planning your next visit is the greatest compliment we could receive. We can't wait to welcome you back for another unforgettable getaway and help you experience even more of what our homes and the Smoky Mountains have to offer!

Thank you for taking the time to share your experience. First and foremost, we sincerely apologize that you were not informed about the downstairs A/C issue before your arrival. That was our oversight, and it is not the level of communication or customer service we strive to provide. While unexpected maintenance issues can occur, we make every effort to notify guests before arrival if there is an issue that cannot be resolved prior to check-in. We are truly sorry that this did not happen in your case, and we understand how frustrating and disappointing it was, especially after choosing this home for its layout and amenities. We appreciate your patience while our maintenance team worked to obtain the necessary part and complete the repair. Unfortunately, the delay in receiving the replacement part was outside of our control, but our failure to proactively communicate with you was not, and we take full responsibility for that. Thank you as well for letting us know about the damaged flooring plank. We are investigating the issue and discussing the appropriate repairs with the property owner to ensure it is addressed promptly. Our General Manager will be reaching out to you directly to discuss your experience. We value your feedback and are committed to learning from this situation so we can provide the level of service our guests expect and deserve. We also appreciate your kind comments about the cleanliness of the home, the comfortable beds, and the peaceful location. We're glad your family was still able to make the most of your time together despite these challenges. Again, please accept our sincerest apologies.