Fireside in Mammoth - Neben Ski-Gondel & Dorf

Thank you for your feedback. It’s always unfortunate to receive a rating that isn’t a 10 or closer to a 10, especially when all aspects of the stay went well and the items mentioned were things we could have addressed in real time. As you noted, we’re very responsive — had we known about the drain issue during your visit, it’s highly likely we could have fixed it rather than having it remain non‑functioning throughout your stay. Regarding the linens, they were clean, but we understand how the presentation may have caused uncertainty since they weren’t wrapped or enclosed. We’ve already taken corrective action so future guests have clearer clarity. We appreciate the comments and will continue improving. Thank you again for staying with us.

Hi Claire, thank you so much for your stay and for sharing such thoughtful feedback. I’m working with Matthew, the owner of Fireside, as the new manager through Everhaus Hospitality, and we truly appreciate hearing that the cabin felt comfortable and well‑stocked for your visit. We take a lot of pride in the small touches and in being responsive to our guests, so it means a lot to know it made a difference. Thank you again for choosing Fireside — we’d love to welcome you back anytime.