Helles 2-Zimmer Apartment nahe Innenstadt Thomaston

I’m disappointed by this review because it does not accurately reflect what occurred. The reservation was made for the wrong dates. I personally spent 15–20 minutes with the guest while they reviewed their reservation so they could confirm that the dates had been entered incorrectly. Despite the booking error not being on our end, I made every effort to help. I offered the guest the opportunity to return after the other reservation at a discounted rate, offered to waive the cleaning fee, and even contacted the cleaning company to rearrange their schedule so the guest could take their time packing and leaving. During our conversation, the guest also expressed how much they enjoyed the property and that they wanted to stay longer. Given the circumstances and the efforts I made to accommodate them, I believe this review is unfair and does not accurately represent the experience or the service I provided. I understand that mistakes happen, but I believe it is important for future guests to know that we will always do our best to help resolve an issue—even when the issue is outside of our control.