Spacious home with pool - walk to beach & golf

Hi Karlyn, thank you for taking the time to leave a review. It is a pleasure to know that you found our home in a great location and met your needs. We apologize for the confusion about the check-in information. We always send a notification to our guests a day before arrival about check-in instructions through SMS or email. We appreciate your feedback about the coffee pot and we have passed this along to our local team for consideration. We hope to host you again in the future!

Thanks for your visit, Joanne. We appreciate your feedback and hope that you enjoyed your time here. We are replacing all missing kitchen items along with a new grill lighter. We are also working with our local housekeeping team to ensure future cleans are completed to our standard. Our homes are frequently treated by pest control and we will ensure the porch is cleaned. We hope to host you again in the future.

Hello Barbara, we apologize that you experienced issues with various items during your stay. Many of these items will have to be addressed while the home is vacant during the slow season. However the management is working with the home owners to get them addressed. Parts have been ordered for the door and the ice maker, We hope to have the chance to impress you during a future stay. Thank you

Thank you for sharing your detailed feedback. We’re so glad to hear you enjoyed the cleanliness of the home, the convenient walk to the beach, and the spacious porches for gathering with your group. We also appreciate your honest notes about the furniture, shower pressure, grill, and kitchen supplies. Your comments have been shared with our team to review and help improve the experience for future guests. We’re happy to know your group had a great time overall, and we hope to welcome you back to the area for another memorable stay.

We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We are disappointed to see that this concern was not reported to us during your stay as we would have been happy to assist. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future, Bob!

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.

Thank you for booking with us! We are sorry to hear the home did not meet your expectations upon arrival, and we apologize for the maintenance and housekeeping concerns you experienced during your visit. We are glad to hear our local staff was able to address your issues in a timely manner. Since your visit, the home has had numerous repairs and renovations, and has been inspected by the maintenance staff to ensure all features of the home are in working order. We appreciate your feedback, and we hope to have the chance to impress you in the future!

Thank you for taking the time to leave your review. We are so disappointed to hear you were not completely satisfied with your interactions with our company. Like many companies, the COVID-19 pandemic has heavily impacted our email and call volumes. We have spoken to the housekeeping team to ensure they have all the needed PPE gear and understand its importance for not only guest safety but our employees. Additionally, we have increased our staffing levels for our customer service team to assist with our call volume to assist our guests as quickly as possible. There has also been a deep cleaning of this home since your check out. We would like to apologize for this experience and appreciate you allowing us to refund your cleaning fee due to our oversight. We are happy to hear you enjoyed this home and all it had to offer you. We are sorry this experience had a negative impact on your stay, and we hope to have the chance to impress you in the future.