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2/10 – Ungenügend
A guest from , NA
10. Mai 2024
Warning: Villa Topaz is a Scam
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
La Perle is a dream and we had the most amazing stay. The on-site manager was incredible and helped us quickly with anything we should need. We had such a great time that both families staying in the villa planned to return separately this winter. That is until our first day home...Upon returning, we received notification from that the property owner of Villa Topaz, "Jenna", was attempting to charge us for $3,000 of damages. The initial claim with did not include any details, no evidence, just a notice that they property owner was requesting $3,000. After reaching out to the property manager directly, they proceeded to send "evidence" of various stains and scuffs that we apparently created. It became apparent that they were attempting to have us pay for all of the normal wear and tear a vacation rental property would accumulate over the years. Things like oil stains on numerous pieces of furniture, despite us not even using some of the furniture they were citing. A scuff on a white wall created by a black chair rubbing up against it over time. etc. etc. The "before" photos they sent included photos of the furniture in different rooms than when we stayed with them. In other words, very old photos from when they first got the furniture. And the mark on the wall? We had our own photos taken of the fun times we had there that showed the scuff on the wall was actually covered by a wall hanging while we were there! So they covered the scuff when we were there, then uncovered it after we left and tried to charge us for it.Upon first refusing to pay this ridiculous charge, they proceeded to drop their request to $1,500, then $1,000, then $500. Clearly, they were just attempting to extract whatever additional value they could from their guests.Fortunately for us fully denied their claim! Really sad, as this place is incredible. Just really sad that a greedy owner would stoop to these lows. Noting they were American, not from Belize.
