6/10 – Okay
ADAM C.
27. Nov. 2023
Gut: Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Disappointed & Frustrating
We stayed in this same rental in October of 2020 an has an amazing time with absolutely no issues. We decided to book the same property this time based on our previous stay bit were quickly disappointed upon arrival. The property had pieces of trash laying on the ground around the front door. Once inside the property, we discovered the cleaning to be lackluster as there was remnants of goldfish crackers in the couch cushions an under the couch. There were several electrical outlets upstairs in the theater room that did not have plate covers on them, lea ing electrical wires exposed for our little children to touch. We attempted to use the pool and hot tub on the first night, only to find out that the pool was cold and dirty. We later discovered that the pool was broken and appeared to have been broken for some time. We did pay extra for the pool to be heated and the heater was supposed to be turned on the morning of our checked in. The broken pool issue was not relayed to use prior to check in or at check in. We quickly contacted the property rental complany Jeeves who advised they would send someone out to check on the pool issues. Someone from Jeeves came out that eveming but left without speaking to us or fixing the issues. We contacted the management company the next morning and was again advised that they would semd someone out for the pool. A representative from Jeeves came out and acknowledged that the pool was broken and that they would need to contact the pool compan
ADAM C.
Aufenthalt von 6 Nächten im November 2023
