Vermieter-Kommentar: Finally a critical review. Hopefully it is obvious enough to see they are exaggerating a bit. We did not think our friends would be so harsh but at least everyone now knows we don't pay for good reviews or just delete the bad ones.--- Yes, we agree the queen mattress needs to be replaced. The twin mattresses are a little over a year old, but since when kids are on vacation they can tend to be a little out of control and we can't stop them from jumping on the beds. The result is, the beds wear out prematurely. As for the pillows, we have 14 and I know for a fact not all of them are flat. This was a group of 4 adults and 2 kids, maybe they did not look in the closet for the extra pillows. We have some thin pillows since not everyone likes large pillows, they hurt my neck personally. And if you want you can stack 2 pillows together, wow, what a novel idea. Most picky people or people with sensitive necks, travel with their own pillow anyways.---- After looking at the other review from this guest at another house it is obvious they like soft plush beds. But at least they appreciate how clean the house is.----Since we have many guests that don't realize an Eletric range gets and stays very hot, the pans get burned at times. On this occasion we had a different cleaner that was not accustomed to our place and they overlooked checking the pans. Afterwards we saw the previous guest had burned some dirty pans making them hard to use. ----- We encourage our guests to read the information on the app before thier trip. Since we have a glass cutting board, the knives tend to dull out quickly. Nothing a knife sharpener can't fix, assuming you know how to use one. We also have plastic disposable cutting boards for guests that chose to bring their own knife. Hummm, how would a person possibly know this.....if you read the info we provide it says "If you have a favorite sharp knife for use in the kitchen you might want to bring it. We have a couple knives but for for sanitary reasons we have glass cutting boards, so our knives tend to dull out fast. We will provide you with a disposable cutting board to preserve your knives." ----Well let's face it, many people don't like to read, and it's the same people that like to complain. If they actually read what they complained about they might actually try to fix their own problems. It takes all kinds to make the world go around. I have no idea who said that but it fits at times like this.---- Happy Travels.