Naples Amore - Beheizter Pool/Spa, Pizzaofen, Spielplatz, EV-Ladestation, Grill, 5 SZ

Thank you for your feedback. We agree that arriving to a home that had not yet been cleaned was frustrating, and we sincerely apologize for that experience. In over four years of hosting, this was the first time our cleaning team missed a scheduled turnover. When we were notified, our initial response was based on confusion regarding the property’s status, not an accusation that the concern was inaccurate. Once we confirmed the issue, we immediately dispatched a crew of four cleaners, who arrived within approximately one hour despite rush-hour traffic. Throughout this time, guests maintained access to the property and its amenities. We also issued a full refund of the cleaning fee as an acknowledgment of the inconvenience. Regarding the microwave, it had stopped working during the previous stay. We had expected the replacement to arrive before your check-in, but unfortunately there was a delivery delay outside of our control. As soon as we realized the replacement had not arrived, we offered to bring a replacement microwave to the property. We also honored the requested late checkout, and your group remained in the home until the agreed-upon noon departure time. Any confusion surrounding the checkout request was a misunderstanding that was ultimately resolved in accordance with our commitment. While we understand your disappointment with these issues, we worked quickly to address each concern as they arose. Although this experience fell short of our standards, we believe