2/10 – Ungenügend
Jeremy R.
22. Aug. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Worst place I have ever stayed.
By far the worst experience/condo I have ever been too. From the cleanliness of the room to the attitude and complete disrespect and rudeness of the management/workers. If I could give it zero stars I would. Condo was completely filthy. Looked like it hadn’t been cleaned in months. Smelled of mildew. Door would lock, headboard wasn’t attached to bed; was just leaning against wall. When I went to talk to management about it, they didn’t see a problem with anything that I pointed out and that I “saw the pictures.” They went on to give me a lecture about how the pictures are the room. No! The “pictures” are the pictures. When asked if they could accommodate us in another room, the told us “no. That is a nice unit and you are just gonna have to make due.” I then gathered up my family and my belongings, checked out and went some place else that was MUCH nicer and MUCH more accommodating. So much so that I told them of my experience, the management team of the Condo I went gave me their personal number and asked me to call them and made sure I had everything I needed. The Phoenix management team and Brett- Robinson should be ashamed. They basically just stole money from my family and I. If you even think about booking this condo, this unit or with this company, PLEASE!!!!! Go some place else. You will thank me. Trust.
Jeremy R.
Aufenthalt von 1 Nacht im August 2023
