Alligator Reef - Conch Home

Thank you for your great review! New towels ordered and delivered today! Next time you stay with us, if you need anything, please give me a call right away and we will deliver! We want your vacation experience with us to be the BEST! Hope to see you and your crew again soon! Tight Lines! The Freewheeler Vacations Team

Hi Kevin! We sincerely appreciate you taking the time to share your feedback with us. Good or bad it helps us to do our job better and ensure guest's stays are always up to standards. Firstly, we'd like to clarify that our property as stated in the description, is intended to provide a shared recreational space for guests from the Conch Home & the Lobster home. We strive to maintain the shared areas to the best of our ability and ensure that all guests can enjoy them comfortably. We have never been told about the pool furniture being old and unusable, so thank you for sharing that we will address that immediately! In regard to the pool bathroom being dirty, we genuinely apologize for that, and we always ask our guests if you have any issues as far as maintenance, cleaning, noise complaints, etc please reach out to us. We can't fix what we are not aware of. We like to give our guest's space after the initial check in communication so they can enjoy their vacation uninterrupted, so if we don't hear from guest's we always just assume it's because they are busy enjoying the beauty of the keys! Again, we thank you for your comments/ concerns and all will be addressed quickly for future guest's enjoyment. Sincerely, Freewheeler Vacations Team

Thank you so much David!!! Hope to have you and your family stay with us again soon! Tight Lines, Freewheeler Vacations Team

Thank you SOO much! Not sure how we got Lowes to deliver a new fridge in less than 24 hours but sometimes, the stars just align, and miracles happen. Thank you for being incredible guests. Hope to see you and your family back again very soon!