I am very sorry for the pool/spa issue but unfortunately it took a few days to resolve the issue.
The pool/spa is scheduled to be cleaned twice a week. (Saturday & Wednesday)There is an automatic chlorinator that generates the proper amt of chlorination to maintain the cleanliness of the water. What was lacking was brushing and vacuuming. My poolman who lives in the keys and whom I've used for over 15 yrs became seriously ill and was not able to contact me to let me know the situation. I called his cell several times, text him and emailed but no answer.
When my guest contacted me about the pool I responded immediately but no response from the poolman. The pool and spa were cleaned on the Wednesday before the guests checked in. I was notified by my guests that there were some leaves and stuff in the pool. I followed up immediately by calling my poolman who unfortunately never responded. I was in constant contact with my guests and when the poolman did not show up on Wednesday I hired the only pool/spa co in Islamorada to service the pool immediately. They new pool co serviced the pool that Wednesday afternoon. I fired my long term poolman because I was very upset that my guests were dissatisfied and did not want to risk this ever happening again.
The issue of the stereo system was really outside speakers that unfortunately was reconfigured by one of my guests and we cannot figure out what was done. Additionally trying to get local service technicians to service anything is a difficult sometimes.
As far as road noise I have rented this home for over 20 yrs and no one has ever complained about noise.
The house sits on a 22000 sq ft lot and over 100 ft away from the road.
Additionally the house is on one of the few white sugar sand private beaches in the keys. Seaweed does come and go with the weather changes when there is heavy rains, storms or high winds. Unfortunately there is nothing we can do about seaweed.....I do clean the sandy part of my beach
every Saturday.
I take customer service very seriously and never discount anyones issues or comments If I can fix the issue I do. including changing service providers to satisfy my customers.
The keys are a very unique and interesting place ....always changing and never boring.
