Entspannen & Erholen in unserem Küstenrefugium

Hi Alyssa, Thank you so much for your thoughtful and honest review. We're truly sorry for the delayed response and, more importantly, for the unpleasant experience you had with the cockroaches during your stay. We held off on replying right away because we wanted to look into the issue thoroughly and come back to you with a fair and informed response. After speaking with our pest control service, we learned that the severe rain and storms in the days leading up to your arrival likely contributed to an unusual increase in insect activity both indoors and outdoors, despite our regular pest control schedule. That said, we take your feedback seriously and have already arranged an extra treatment immediately after seeing your review to help prevent this going forward. We genuinely appreciate your kind words about the house, the space, and your experience with our team, it means a lot. We’d love the chance to welcome you back in the future and show you the improvements we've made. Thanks again for helping us do better. - The Coastal Village Team -