Encore Estates - Dachterrasse & Skyline-Blick

Thank you for your review! We’re glad the home worked well for your large group and that you enjoyed the space. We’d love to host you again anytime!

Thank you for your kind review, Richard! We're so glad you enjoyed the location, cleanliness, and spaciousness of the property. We'd love to welcome you back anytime!

Thank you for the great review, Bryan! We're so glad you enjoyed the location and found it convenient for your trip. We’d love to host you and your friends again anytime!

Thank you for taking the time to share your feedback. We’re really glad to hear you enjoyed the location, walkability, and that the home worked well for your marathon stay. It’s also great to know our team was able to accommodate your early arrival. We’re very sorry to hear about the issue you experienced with ants during your stay. That is understandably frustrating, especially when it impacts comfort and use of the space. We take pest concerns seriously and work with professional pest control services on a regular schedule, but we recognize that in certain environments this can still occur and requires immediate attention when reported. We wish this had been resolved more effectively during your stay. We truly appreciate you noting the positives of your visit, and we regret that this issue ultimately impacted your decision not to return. To our future guests: The home is professionally cleaned and treated on a routine basis with pest control services. In natural environments, occasional pest activity can still occur, and our team is available throughout each stay to respond quickly and coordinate treatment if any concerns are reported so they can be addressed as promptly as possible.

Thank you for taking the time to share your experience, Lynnae. We're glad to hear that the townhomes provided plenty of space, were clean, and worked well for your group overall—especially with the great location and areas to relax both indoors and out! We truly appreciate your feedback about the layout and tv will work on clarifying the property description so future guests have a better understanding before booking. We apologize for any inconveniences you faced during the stay. It means a lot that you enjoyed your stay despite those few hiccups, and we’d be happy to host you again anytime! To our future guests: The listing is as described and the TV is in working order. If you have any questions prior to booking, please reach out and we will respond with transparency!

Thank you for staying with us and for taking the time to share such detailed feedback. We’re glad you enjoyed the rooftop views and understand that some aspects of the stay were frustrating. Early check-in and late checkout are requests that are only confirmed when availability allows, as we need to coordinate with our cleaning and turnover schedules. We’re sorry we weren’t able to provide a timely confirmation to you. Check-in information is also sent once the home is fully prepared for arrival, and we apologize for any frustration this caused. We’re also sorry to hear about the concerns you experienced in the homes. We take cleanliness and maintenance seriously and have regular cleaning and pest-control services in place. We’ll review the items mentioned, including the bedding and reported ant activity, with our team to ensure everything is being properly addressed. Thank you again for staying with us, and we’d love to welcome you back! To our future guests: Our homes are professionally cleaned and routinely maintained, with regular pest-control service in place. Early check-in and late checkout are subject to availability and must be confirmed in advance. We work hard to ensure each home is properly prepared and appreciate guests bringing any concerns to our attention so our team can address them promptly.

Thank you for your review! We hope to host you again soon!