6/10 – Okay
William C., Miami
1. Apr. 2021
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Very clean home but horrible communication.
Overall I have no complaints as far the house. It was very clean and comfortable. The owner of the property was the problem. We booked this property 2 weeks prior to our arrival. The owner may have sent us one or two emails giving us instructions, rules and an invoice. He waited until the day of our check in to ask for verification of our identity or else we wouldn't be able to enter the property nor would we get a refund. So we sent a copy of my husbands drivers license. But that wasn't enough. We get another email saying he now needs a picture of my husband holding his license. Keep in my mind this is the day of our arrival. As ridiculous as it sounded we still cooperated. Only to get another email saying he needed more proof of verification because my husbands address on his license didn't match the address on the credit card we paid with. My husband is a truck driver and is constantly on the road so we have a private mailbox where most of our mail goes. We explained this to him but that wasn't enough. He now wanted bank statements with my husbands name and billing address. Eventually we got all the info he wanted. And he finally sent us the email with the code to the door and etc. When we finally made it to the property, security at the front wouldn't let us in because the owner hadn't put us on the list as guest. They made several attempts to contact the owner, who lived in the UK. Nothing. Half an hour later, a manager finally comes to the gate and explained what the problem was and that it was protocol and mandatory for the owner to list all guest that will be staying at the property. He never did. She was very nice and asked us to email her a copy of our invoice and she eventually let us in. We never heard anything from the owner. Also the morning before our check out, the internet was turned off. The kids couldn't watch TV because they were all connected to the internet. So thank goodness we had hotspot. Great house, horrible owner.
William C.
Aufenthalt von 3 Nächten im März 2021
