Ocean's Edge Retreat - St. Regis Condo #1109

We are so glad you enjoyed your stay! We hope to see you again in the future!

Glad you had a wonderful time with your grandkids and enjoyed your stay!

Thank you for your feedback. We are sorry your stay did not meet your expectations. We would like to provide some additional context. Guests may check in after 4:00 PM; however, you entered the unit approximately two hours early without prior approval or communication. At the time, our staff was still completing final inspections and walkthroughs. Once we discovered the unit had already been occupied, we completed our inspection and did not observe the trash or many of the cleanliness concerns mentioned in your review. The maintenance visits were related to an active water leak affecting the unit below. Maintenance had to inspect multiple units to locate the source of the leak and later verify that the issue had been resolved. While we understand this was inconvenient, these visits were necessary to prevent further property damage. When you initially contacted us regarding the floors, we immediately offered the option to check out and receive a refund for the unused portion of your stay. We did not receive a response until the following morning, after the first night had already been used. As a result, charges for the occupied night, linens, and cleaning remained applicable. We were never notified during your stay that the toilets were not flushing properly, bathtub stoppers were missing, or the coffee maker was not working. Had these concerns been reported, we would have gladly addressed them right away. We take guest feedback seriously and always strive to provide the